Guests are responsible for paying any tickets received during the trip and parking tickets issued within 24 hours after the trip has ended, if the ticket was due to their improper parking.
Tickets and Tolls
If you receive a ticket or toll from your guest’s trip, you have 90 days from the end date of the trip to submit documentation of this violation to us in order to be reimbursed for the cost. You can use the Reimbursement tool for up to 30 days after the end of the trip to submit the ticket to us; after that, you may request reimbursement by contacting support.turo.com.
In order to receive full reimbursement, you must provide the date, time, reason for the violation, a photograph or scan of the ticket, and your payment receipt. Once we confirm the information, we’ll issue payment to your account, and it will appear within one to five business days.
Moving Violations and Photo Tickets
If the guest receives a ticket for speeding, a red light violation, or any other moving violation, including one captured by a camera, you can contact Turo for documentation to support you in contesting the violation and/or transferring liability to your guest. You should submit these kinds of tickets to us within seven days of receiving them so that we can assist you very quickly.
While the processes to contest or transfer these tickets varies by jurisdiction, the host typically must complete an affidavit of non-liability in order to request the violation be removed from their record and transferred to the guest’s. If you wish to transfer liability for these kinds of tickets to your guest, do not pay the ticket before contacting Turo.
Turo will not reimburse you for any late payment fees or other delinquency fees on tickets received by your guest, even if the guest did not tell you that they received a ticket. The reason is because almost all traffic violations are reported to car owners by the agencies levying them within 30 days of the incident. A guest is not at fault if you failed to receive these notifications or were unable to pay the fines on time.
Get in the habit of checking for any potential tickets and/or tolls as soon after each trip as possible. That way, you can submit a reimbursement request quickly, and we can promptly pay you back for this expense.
Plan to use the Reimbursement tool to submit tickets other than those for moving violations. We are unable to accept reimbursement requests for tickets and tolls that are submitted to our Customer Support team more than 90 days after the end of the trip.
If you are a host who has not chosen a Turo protection package and instead are providing guests with your own commercial insurance, we offer very limited assistance. You may, however, file for parking ticket and toll reimbursements through Turo by using the Reimbursement tool. You may also contact guests directly for reimbursement. Turo will not assist you with liability transfers.