Guests are responsible for paying any tickets they get during their trip. Guests are also responsible for parking tickets issued within 24 hours after the trip has ended (if the ticket was due to their improper parking). You can read the complete policy here.
If a guest has not paid the ticket already, you should pay it yourself and request reimbursement through the Reimbursement tool. Do not pay tickets that may affect your driving record.
You’ll receive 100% of the amount requested for the ticket or toll. Your guest will pay an additional 3% payment processing fee to Turo.
For more details about the Reimbursement tool, check out the article here.
How long do I have to make a reimbursement request for tickets and tolls?
The Reimbursement tool is open for 90 days after a trip to account for any notices you may receive later. Please submit requests for reimbursement as soon as you receive a notice.
Any reports that come in more 90 than days after the trip won’t be accepted.
What do I need in order to request a reimbursement for tickets or tolls?
You’ll need photos to support your request. Please have the following:
- A photo or screenshot of the ticket/toll that shows the date, time, location, and license plate or VIN.
- A photo or screenshot of the receipt after payment.
Upload these pictures to the Trip Photos on the trip page. This helps us confirm the amount and that your guest didn’t make a payment already.
Without photos that provide the above information, your request will be turned down.
Can I request reimbursement for delinquency or late fees on tickets?
As almost all traffic violations are reported to car owners within 90 days of the incident, your guest is not at fault if you didn’t receive the notifications or were unable to pay the fines on time.
You can request reimbursement for the amount of the ticket, but late payment or delinquency fees can’t be reimbursed.
Commercial Hosts must collect reimbursement directly from their guests for any incidentals. If you want more details about our Commercial Host program, this article outlines some of the differences between having a Turo protection plan versus providing your own commercial rental insurance. If a Commercial Host submits a reimbursement request through the Reimbursement tool, we will resolve in favor of the guest.
What should I do about tickets that may affect my insurance or driving record?
If a guest receives a ticket that affects insurance or driving record, don’t pay the ticket. Submit these tickets to us within seven days of getting them so that we can assist you as quickly as possible.
These types of tickets include:
- Running a red light.
- Moving violations (including ones captured by a camera).
- Tickets that mention assessing points.
- Tickets that require a court appearance.
- Tickets that require attendance at driving school.
The process to contest or transfer these tickets varies by jurisdiction. If necessary, we’ll assist you in completing an affidavit of non-liability to request the violation be transferred to your guest’s record. If the ticket came with an affidavit already, please fill it out and submit photos of that as well.