A payment authorization is a hold of funds on your account, which is not an actual charge. We make payment authorizations to your card whenever you send a trip request. If the trip is confirmed and booked, the authorization will become a charge. If the trip is declined or cancelled, the authorization will be released and you will not be charged.
The specifics of how this authorization is processed will depend on whether your payment card is a debit or credit card, and the issuing bank’s policies.
For credit cards:
An authorization generally won’t show on your statement, though sometimes it will show as a pending charge. When the trip is booked, the authorization will be converted into a charge on your account. If the trip is not booked, the authorization will be released. Funds will typically be released to your credit account within one business day, but may take longer depending on your bank and the duration period of the authorization.
For debit cards:
An authorization is generally treated as a withdrawal. The funds will be unavailable during the period of the hold. If the trip is not booked, the authorization will be released. It may take several days for the funds to reappear and be accessible in your account, depending on your bank’s policies.