Fast Facts:
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Payment methods we accept
- Most credit cards issued by major financial institutions. These can include American Express and Discover cards.
- Debit cards with a Visa or Mastercard logo that are linked to a checking account. These include debit cards from online banks, such as Chime, Ally, and others.
- Revolut card
- Apple Pay on mobile devices in all locations and Google Pay on mobile devices in Canada and the US
- SEPA and SOFORT for trips in Germany
Payment methods we don’t accept
- Cash
- Checks
- Prepaid cards (with the exception of Revolut)
- Reloadable debit cards (like Simple, Chase Liquid, or EDD debit cards)
- Temporary bank cards
- Cards that aren’t linked to a bank account
- Payment methods not in your name. This includes credit cards that are not in your name. Whatever the payment method, it must match the primary guest’s name.
Payment suggestions
- Use a credit card rather than a debit card, Apple Pay, Google Pay, SEPA or SOFORT. Your bank will typically process any refund or a release of an authorization on a credit card much faster than the other payment methods.
- If you’re booking a car in a country other than your home country, notify your payment card provider. This will prevent them from declining the charge or blocking your access to your card while they verify the transaction.
When will I be charged for a trip?
When we charge you for a trip depends on the form of payment you use and whether you used the “Book Instantly” option. Here’s how it works:
Credit cards and Revolut
If you’re using a credit card or Revolut, we’ll charge a $1 payment authorization when you submit a trip request. If the host accepts the request, we’ll refund the $1 and charge your account for the full amount. If the host declines, we’ll refund the $1. Funds are typically released to your account within 1 business day but may take longer depending on your bank.
Debit cards and SEPA
If you’re using a debit card, we’ll charge an authorization for the full trip amount when you submit a trip request. If a host accepts the request, the charge will be processed. If the host declines, the authorization will be released. It may take several days for the funds to be accessible in your account, depending on your bank’s policies.
Apple Pay and Google Pay
If you’re using Apple Pay or Google Pay, we’ll authorize for the full trip cost when you submit a trip request. That’s because neither of these payment methods allows for partial authorizations. If the host accepts the request, the payment will be charged. If the host declines the request, we’ll refund the payment. Apple Pay and Google Pay can take up to 30 days to return the funds to your account.
SOFORT
There’s no authorization process for SOFORT payments. If you’re using SOFORT, we’ll charge the full cost of the trip when you submit a request. If the host declines the trip, the payment will be refunded. Refunds typically take 5 to 10 business days.
Book Instantly
If you choose a vehicle to “Book Instantly,” we’ll charge the full trip amount at the time you book, regardless of how you paid.
Am I responsible for any charges after the trip ends?
Hosts can request reimbursement for costs related to:
Learn more about paying and disputing reimbursement requests.
How do I pay a balance due?
If you have an unpaid balance, you’ll be unable to book a new trip. Once you pay the amount due, you can use Turo again. To pay an unpaid balance, choose one of the following options below. Note: These options may not be available to you if your account is not currently in good standing.
- Option 1: Log onto Turo and open your Trips tab. Tap on the notification about the balance due. This will take you to an Unpaid Invoices page where you can select and pay your invoice.
- Option 2: Follow this link directly to the Unpaid Invoices page. Select and pay your invoice there.
- Option 3: Create a new trip request. When you reach the Checkout screen, you’ll be prompted to pay your balance due before you can submit your trip request.