Getting approved to drive and verifying your account

How do I get approved to drive?

Once you create an account, you must get approved as a driver on Turo. There are two ways to get approved: 

  1. On your Account page at any time (recommended) 
  2. As part of the booking flow when you request your first trip. 

Getting approved via your Account page

We suggest that you get approved to drive before booking your first trip. Doing so will ensure a smooth booking when you are ready to travel with Turo. If you’re a Turo host who wants to offer delivery, you must get approved to drive. To complete the approval process, log onto Turo, go to your Account page, tap “Get Approved to Drive” at the bottom of the page, and follow the instructions. 

When you get approved to drive via your Account page, we’ll require the following:

  • Profile photo. Upload a current photo that clearly shows your entire face--no sunglasses or hats. Hosts will use this photo and the photo on your driver’s license to verify your identity when you pick up the vehicle at the start of the trip. 
  • Phone number. Enter the number for a text-enabled phone in your name. Once you do, we’ll send you a verification code. 
    • Troubleshooting: If you don’t receive a verification code for your phone, there could be several reasons why. We suggest doing the following: 
      • Confirm that your cell phone service provider allows you to receive texts and that you haven’t exceeded the number you’re allowed to retrieve. We don’t support texting apps.
      • Confirm that your phone or service provider doesn’t block short codes. Our texts come from a short code number, so you won’t be able to receive them if they’re blocked. 
      • Check that you entered your phone number correctly on your Account page.
      • Be sure you’re in an area with strong cell phone reception and Internet connection. 
      • Consider whether you’re on any "Do Not Call" lists. If so, you may have trouble receiving texts from us.
  • Email address. Enter an email address that you check frequently. When you do, we’ll send a verification link to that address. Follow the link to verify your email. 
    • Troubleshooting: If you don’t receive an email verification link, it could be because your service provider didn’t deliver it to your email Inbox. Check your junk mail/spam folder for an email from Turo.  
  • Driver’s license. Enter your name as it appears on your driver’s license and enter your driver’s license number. If you don’t have your driver’s license handy, do not enter a placeholder or generic number. If you do, it may prevent you from being able to book a trip. 
  • Address. Enter your physical address. When you book your first trip, you’ll be asked to enter the billing address for your payment card. You may enter a billing address that is different from the address you enter here. 

Getting approved when you book your first trip

Once you choose a vehicle, any Extras, and a protection plan for your trip, we’ll ask you to enter your profile photo, address, driver’s license information, and payment information. If you didn’t get your phone number and email address verified when you created your account, we’ll ask you to enter and verify that information. We may ask for some additional photos to verify your identity. If we can’t verify your payment card, we’ll display an error message. See instructions for resolving this issue below. The system will review and confirm all of this information for approval. 

How long does it take to get approved? 

In most cases, approval is immediate. In some cases, we need additional information to verify your identity. If we need identity photos to verify your account, we’ll let you know. Learn more about what verification photos we may request. If you must submit additional information for verification or submit missing approval information (see below), we’ll need 24-48 hours to resolve the issue. 

How do I know if I’ve been approved? 

To confirm whether you’ve been approved to drive, log onto Turo, go to your Account page, and scroll halfway down to see your Approval Status. Below is a list of messages you may see and what they mean. 

  • “You are approved.” We successfully approved you to drive and you can book a trip.  
  • “We’re sorry, you’re currently unable to book cars on Turo due to our eligibility requirements.” Turo has age, driving, license, and phone requirements you must meet to be eligible to drive. See our eligibility requirements listed by country.  
  • “You are not approved. We’re currently reviewing your information. Once approved, we’ll send an email with instructions to (your email address).” You were asked to submit some additional photos for verification when you tried to book your first trip. Once our Verification team has reviewed those photos, they’ll be in touch. Until then, your trip is not booked. 
  • “You are currently not able to rent cars on Turo. If you believe there has been an error, please contact customer support.” There are a number of reasons why you may not be approved to drive. Before you contact customer support, check out this list of common issues and learn if yours can be resolved. 
  • “Before you can drive a Turo car we need a bit more information.” You didn’t enter a key piece of information or verify your phone number or email. Directly below this error message, you’ll see a link to “Get approved to drive.” Open the link, and we’ll show you what’s missing and give instructions for completing your approval information.

If you’re having trouble booking a trip, it could be because of an issue other than one listed here. Learn more about resolving problems booking a car.

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