Choosing delivery for your trip

To get a list of vehicles available for delivery, enter your location and travel dates and apply the “Delivery” filter to your search results. Open a vehicle listing and open “Pickup and return location” to see a list of places where the host delivers and the corresponding cost. Some hosts offer delivery to more than one place, so be sure to choose the correct location for your trip. If the list includes the field “Deliver to you,” you can enter your own preferred delivery address. Once you choose a location, we’ll display the check-in method the host has specified for that location. You’ll see one of the following:  

• Your host or co-host will meet you to provide keys
• You’ll check yourself in with a lockbox
• Your host will unlock the car remotely for you
• Your host will coordinate check-in details for your trip

Paying for delivery

If you choose delivery when you book your trip, we’ll charge the delivery fee as part of your total trip cost. If you add delivery after you book, we’ll charge the delivery fee then. The delivery fee covers the cost of both drop off and pickup. If you remove delivery, we’ll initiate a refund to your payment method on file. You must pay for delivery via the Turo app or website. Paying hosts directly violates our Gray market transaction policy and Terms of Service.

You can request to change your delivery location before your trip starts. The new location must be one where the host already offers delivery. Or, it must be within their custom delivery radius. 

You’re not able to set one location for pickup and a different location for drop off when you book. However, you can request to change the drop off location once your trip is booked or underway. 

Your host has 8 hours (or less, if your trip starts sooner than that) to approve or decline the request. If they don’t respond or they decline the request, you must pick up and/or drop off the car at the original delivery location. If the price for the new delivery location is different than that for the original, it may change your delivery fee. If you change the drop off location only, we’ll calculate a new delivery fee that’s a total of 50% of the delivery fee for the original location plus 50% of the delivery fee for the new location.

In the unlikely event we notify you of an injunction that prohibits Turo vehicle pick ups and drop offs at an airport where you’ve arranged for delivery, message your host immediately. Once you agree on a new pickup and/or drop off location, request the change to delivery location in the Turo system. Only changes processed through the system are valid. If you’re unable or unwilling to change to an alternative location, you can cancel your trip without penalty by calling (415) 963-4109. If you arrive at the airport to pick up the vehicle after the injunction effective date, the vehicle won’t be there. If you try to drop off the vehicle after the effective date, there will be no place where you can legally leave the car. Injunction violations can have serious legal consequences for you and for Turo.

Your host may have included delivery instructions in their vehicle listing, so check there for more information. Turo has delivery agreements at certain airports that specify where guests and hosts can pick up and drop off vehicles. If you’re meeting in person, use Turo messaging to confirm how, where, and when you’ll meet. Hosts aren't permitted to ask guests for a ride home after delivering their vehicle. Contact us if your host makes such a request. You can coordinate delivery at the start and end of your trip by using Turo’s Location Sharing feature in the app. Location Sharing is active 2 hours before and 1 hour after trip start, and it’s active 1 hour before and 2 hours after trip end. 

Your host should notify you if you’re picking up the car from a lot or garage that requires payment to enter or exit. You’re not responsible for any cost incurred to pick up or return the car unless you’ve agreed to it in Turo messaging. If you must pay a parking fee you didn’t agree to, we’ll make sure you’re reimbursed. Take a photo of the receipt and email it to us at support.turo.com. 

The trip begins when you receive the keys or unlock a remote vehicle. It does not include the host’s travel time for delivery. The fuel used and mileage driven by your host to deliver the car is their responsibility, not yours. Take a photo of the fuel level and odometer reading when you receive and when you return the vehicle.