Delivery

Choosing delivery

Discover cars available for delivery

The easiest way to find cars that offer delivery is to filter your search results by “Delivery.” Choose a vehicle listing and open the dropdown menu “Pickup and return location” near the top of the screen. There you’ll see a list of delivery locations and costs. 

Review check-in method

Each delivery location displays one of these check-in methods:

• Your host or co-host will meet you to provide keys.
• You’ll check yourself in with a lockbox.
• Your host will unlock the car remotely for you.
• Your host will coordinate check-in details for your trip.
• You’ll pickup and return the car at the Turo lot near San Francisco International Airport or Los Angeles International Airport.

Some hosts offer delivery to more than one location. Be sure you choose the correct location for your trip. 

Paying for delivery

You pay for delivery as part of your total trip cost when you book a trip. If you add delivery after you book, you’ll pay for it then. You must pay for delivery via the Turo app or website. Paying hosts directly for delivery is a violation of our Gray market transaction policy and Terms of Service.   

Coordinating with your host

Check for instructions your host may have listed about delivery. If you’re meeting in person, use Turo messaging to confirm how, where, and when you’ll meet. Hosts and guests can coordinate handoff using Turo’s “Location Sharing” feature in the app.

Your host should notify you if the car you’re picking up is in a gated lot where you’ll need to pay to exit. Hosts should cover the cost of this fee by leaving a parking card in the car or setting plans to reimburse you. Hosts are not permitted to ask guests for a ride home after delivering their vehicle. Contact us if a host’s behavior fails to match these guidelines. 

Changing delivery location

Changing the pickup and drop off location

You can request to change your delivery location before your trip starts. The new location must be one where the host already offers delivery. Or it must be within their custom delivery radius. To do so, submit a trip modification request. The host has eight hours (or less, if your trip starts sooner than that) to approve or decline. 

Changing the drop off location only

To return the car to a new location, submit a trip modification request during your trip. The host has eight hours (or less, if your trip ends sooner than that) to approve or decline. You can’t make this request at the time you book or before the trip starts. You must do it while the trip is in-progress. If the host doesn’t respond or declines the request, you must return the car to the original delivery location. If you change the drop off location, the delivery fee may change. If so, we’ll adjust 50% of the fee since only the return location is different.

Starting the trip

The trip begins when you receive the keys or unlock a remote vehicle and ends when you return the car. Take a photo of the fuel level and odometer reading when the trip starts and when it ends. You’re only responsible for the fuel used and mileage you travel during your trip -- not during your host’s delivery period.