Booking a car with delivery
To see vehicles available for delivery, enter your location and travel dates. Then apply the “Delivery” filter to your search results. Open a vehicle listing and tap “Pickup and return location” to see a list of places where the host delivers and the corresponding cost.
Some hosts offer delivery to more than one place, so be sure to choose the correct location when you book. If the list includes the field “Deliver to you,” you can enter your own preferred delivery address. Once you choose a location, we’ll display the check-in method the host has specified for that location.
In some cases, a host may deliver the car to a parking facility that’ll require you to pay a fee to exit. If so, we require the host to disclose that information in their vehicle listing. Read the listing carefully before you book to learn if there’s a parking fee associated with delivery and if you’ll be responsible for that cost. See more about paying for parking below.
Paying for delivery
If you choose delivery when you book your trip, we’ll charge the delivery fee as part of your total trip cost. If you add delivery after you book, we’ll charge the delivery fee then. The delivery fee covers the cost of both drop off and pickup. If you remove delivery, we’ll initiate a refund to your payment method on file. You must pay for delivery via the Turo app or website. Paying hosts directly violates our Gray market transaction policy and Terms of Service.
Paying for parking
If a host delivers the vehicle to a facility that requires you to pay a fee to enter or exit, they must include that information in the “Description” field of their vehicle listing. The host must also make it clear if you’ll be responsible for the fee. If the host plans to cover the cost of parking, they have two options for doing so. The first is to send you a note in Turo messaging letting you know that they’ll reimburse you once the trip ends. If that’s the case, save the parking receipt and contact a Billing agent via chat once the trip has ended. The agent will ask you to submit a photo of the receipt, will check Turo messaging for your host’s note, and will reimburse you. The second option is for your host to leave the parking fee amount in cash in the vehicle and tell you where to find it. A parking fee cash transaction is not a violation of Turo’s gray market policy.
If you must pay a parking fee and your host did not disclose it in the “Description” field of the vehicle listing, save the receipt and contact us via Billing chat for a parking fee refund.
Changing delivery location
You’re not able to set one location for pickup and a different location for drop off when you book your trip. But once the trip is booked, you can request to change your delivery pickup or drop off location. Once the trip is in progress you can still request to change the drop off location. The new location must be one where the host already offers delivery, or it must be within their custom delivery radius.
Your host has 8 hours (or less, if your trip starts or ends sooner than that) to approve or decline your request. If they don’t respond or they decline your request, you must pick up and/or drop off the car at the original delivery location. If the price for the new delivery location is different than that for the original, it may change your delivery fee. If you change the drop off location only, we’ll calculate a new delivery fee that’s a total of 50% of the delivery fee for the original location plus 50% of the delivery fee for the new location.
In the unlikely event we notify you of an injunction that prohibits Turo vehicle pick ups and drop offs at an airport where you’ve arranged for delivery, message your host immediately. Once you agree on a new pickup and/or drop off location, request the change to delivery location in the Turo system. Only changes processed through the system are valid. If you’re unable or unwilling to change to an alternative location, you can cancel your trip without penalty by calling (415) 963-4109. If you arrive at the airport to pick up the vehicle after the injunction effective date, the vehicle won’t be there. If you try to drop off the vehicle after the effective date, there will be no place where you can legally leave the car. Injunction violations can have serious legal consequences for you and for Turo.
Coordinating delivery with your host
Your host may have included delivery instructions in their vehicle listing, so check there for more information. Turo has delivery agreements at certain airports that specify where guests and hosts can pick up and drop off vehicles. If you’re meeting in person, use Turo messaging to confirm how, where, and when you’ll meet. Hosts aren't permitted to ask guests for a ride home after delivering their vehicle. Contact us if your host makes such a request. You can coordinate delivery at the start and end of your trip by using Turo’s Location Sharing feature in the app. Location Sharing is active 2 hours before and 1 hour after trip start, and it’s active 1 hour before and 2 hours after trip end.
The trip begins when you receive the keys or unlock a remote vehicle. It does not include the host’s travel time for delivery. The fuel used and mileage driven by your host to deliver the car is their responsibility, not yours. Take a photo of the fuel level and odometer reading when you receive and when you return the vehicle