Closing your account

 

Fast Fact:

  • You can close your own account, you cannot reopen your account. If you want to make your account active again, you must contact Turo support.

Instructions to close your account

From the app

  • Open the Turo app.
  • Go to the menu at the bottom of the screen.
  • Tap the person icon.
  • Choose “Account.”
  • Scroll to the bottom of the page and click  “Close my account.”
  • Read the content in the pop-up box.  
  • If you still want to close your account, click “Continue.”

From the web

  • Log in to Turo and access your Account page from the dropdown menu at the top of the screen.
  • Scroll to the bottom of the page and click “Close my account.”
  • Read the content in the pop-up box.  
  • If you still want to close your account, click “Continue.”

What happens when you close your account

  • If you have upcoming trips, we’ll cancel them. Those trips will be subject to Turo’s Cancellation Policy. That means you may be charged cancellation fees. It’s a good idea to check our Cancellation Policy before you close your account.
  • You are still obliged to pay any unpaid tickets, tolls, fees, reimbursements, or claims tied to past trips.
  • If you’re a host, we’ll remove your vehicle(s) from Turo.
  • If you have an in-progress trip or a balance due, you won’t be able to close your account. You must wait 72 hours after the trip ends and/or after any unpaid balance has been resolved before you can close your account.
  • You cannot reopen your account. If you want to make your account active again, you must contact Turo support.

Turo offers eligible users the option of being fully deleted from our records. To request that Turo delete your personal information, email us at accountclosure@turo.com. We’ll review your account to see if you qualify to be deleted. Turo cannot delete users who have a balance due or an open damage claim. Other exclusions apply.

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