Guests should contact their hosts via Turo messaging to coordinate picking up and dropping off the vehicle.
When you pick the car up, you should:
- Show the host your valid driver's license. A host cannot give a car to a guest who does not have a valid license.
- Inspect the car with the host to make sure you understand how to operate the car and its features (bluetooth, cruise control, fueling features, etc).
- Take a photo of the dashboard to capture the mileage and fuel level.
- Take photos of the car’s interior and exterior and be sure to capture any pre-existing damage so that you are not held responsible for it. You can see a detailed list of photos to take here.
When you drop off the car, you should:
- Take photos of the car’s mileage and fuel levels.
- Take photos of the car’s interior and exterior to document its condition.
- Tidy up the car. You can read more about cleaning here.
- If you’re leaving the car on the street, be sure it’s parked somewhere it won’t be ticketed/towed for 24 hours. You can read more about parking tickets here.
Remote key handoffs
If you’ve booked a vehicle from a host who’s opted to unlock the car remotely for you (rather than meeting you in-person to give you the keys), plan to do the following:
Submit proof that you’re a licensed driver
Within 24 hours of the trip start time, send the host the following photos by uploading them to Trip Photos from your Turo dashboard:
- Your license up close.
- Turo typically only accepts permanent licenses. However, we do accept certain temporary licenses from specific US states. Please contact Turo if you have a temporary license and want to confirm if we accept it. Your temporary license must have a photo of you on it.
- You holding your license next to your face (like a selfie).
See some examples and instructions on taking photos of your license here.
You must submit these photos no more than 24 hours before the trip is scheduled to start. “Before the trip is scheduled to start” is key. If you’re running late and arrive at the vehicle after the trip start time without having submitted these photos, your host may have thought you weren’t coming and may have cancelled the trip as a “guest no-show.” If that happens, you won’t be entitled to a refund!
Take photos to document the car’s condition
You and your host won’t be going over the condition of the car together, so we recommend you take pictures of:
- The car’s interior.
- Each side of the car’s exterior.
- The fuel and mileage level.
- Close-up shots of any pre-existing issues or damage.
Use the check-in feature in the Turo app or upload the pictures to Trip Photos from your Dashboard. These photos are essential to ensuring a swift and clear resolution should your host submit a reimbursement request or damage claim. You can see a detailed list of photos to take here. You can learn more about your responsibilities in the event of a damage claim here. Be sure to take pictures at the end of the trip to make sure you are protected from any claim that is not your responsibility.