If you select a vehicle that is covered under one of Turo’s protection plans, you can be connected (free of charge) with a dispatcher who will be able to send out a service provider if there is an incident with your rental vehicle 24 hours a day, seven days a week. Turo only offers roadside assistance for eligible trips in the United States, Canada, Germany, and the UK.
Please note that depending on the nature of the call, you may be responsible for fees associated with the actual services provided (towing, locksmith, battery jump, etc.) during the event.
If you are experiencing an emergency that requires roadside service and your trip is in the United States, please call 1-415-965-4525. If your trip is in Canada, please call 1-888-391-0460. For trips in Germany, please call 49(0)30-568-37898. For trips in the UK, please call +44 330 018 3500.
If you are traveling in a vehicle listed by a Commercial Host (e.g. a vehicle that is not insured via Turo), any available roadside assistance will be provided by that owner and/or their insurance provider. In this case, direct any questions about roadside assistance coverage directly to the host.