You must pay all tickets (other than moving violations and photo tickets) for violations committed during a trip. You’re also responsible for all parking tickets, tows, and related fines received up to 24 hours after the end of the trip, if the ticket, tow, or fine was the result of improper parking. You don’t have to pay tickets that are related to the car itself, such as tickets for tinted windows, “fix-it” tickets, or tickets for a lack of registration or insurance.
You’re responsible for paying any bridge or road tolls, including tolls incurred while using a host’s toll device. You must also pay the cost of any tolls or fees charged in high-traffic areas, such as the London congestion charge.
Notify your host if you received a ticket or toll during your trip. As long as the ticket is not a moving violation or photo ticket, pay the full cost immediately. If you notify us that you’re going to pay a ticket or toll, and you follow through and do so, we won’t charge you any extra fees. If the host receives a ticket or toll notice in the mail, they may use the Reimbursement tool to request payment from you. You have 72 hours to accept or dispute the request. If you don’t do so before the 72 hours are up, we’ll automatically charge your payment method on file. Because each transportation authority has a different billing cycle, hosts have up to 90 days to request reimbursement for tickets and tolls.
Moving violations and photo tickets
If you receive a ticket for a moving violation (speeding, red light violation, etc.) that will assess points on the host’s license, the host may contact us to transfer liability of this ticket to you. We’ll notify you if this happens. We’ll also provide the ticketing agency with the information they need to transfer the ticket. If the ticket requires notarization, we’ll be obligated to provide some personal information directly to your host so they can have the ticket notarized and transferred. We’ll notify you if this happens. Outside of that circumstance, we won’t provide any of your personal information to your host.
If you fail to pay a toll properly, you’re responsible for the toll fee, as well as an administrative fee of up to $25*. For all-electronic tollways with no way to pay manually (e.g., Golden Gate Bridge), you must reimburse your host directly or inform Turo so the proper fee can be added to the trip. If you fail to do so, you’ll be charged an administrative fee of up to $25*.
If you’re a booking a car with a Commercial Host, that is, a host who provides their own commercial rental insurance to guests, they may contact you directly for payment. Turo won’t process nor will we intervene in any arrangement you and your host come to regarding payment for a ticket or toll.
*Values are in CA$ for trips in Canada, € (euros) for trips in Germany and all countries in the eurozone, £ (pounds) for trips in the United Kingdom, and US$ for trips in the United States and all other countries where Turo is available.