What happens if I get a ticket on my trip?
You’re responsible for paying the cost of tickets that result from illegal driving or improper parking. You do not have to pay tickets related to the car itself. For example, tickets for tinted windows, “fix-it” tickets, or tickets for lapsed insurance. You’re also responsible for all parking tickets and related fines received up to 24 hours after the trip ends. Read more about street parking. If your improper parking results in the car being towed and impounded, you’re responsible for all related costs.
If you get a ticket, notify your host as soon as possible. Every transportation authority has a different billing cycle, which means your host may not receive the ticket and send you an invoice until several months after your trip ends. That means your host may not receive notice of a ticket until long after your trip has ended.
If a host sends you an invoice, we’ll notify you via email and display a notification in your Turo activity feed. You have 48 hours to pay or dispute the invoice. Click on the link in the email or notification or open Trip details for the trip in question to view the invoice. Then tap “Accept and pay” or “Dispute.” If you’ve booked a trip with a Commercial Host, they’re unable to invoice you for incidental costs via Turo and will contact you directly to resolve any reimbursement issues.
What happens if I get a moving violation?
Moving violations include, for example, speeding, reckless driving, and running a stop sign or red light. These kinds of violations may result in a ticket that affect your host’s insurance or driving record. If that happens, the host may contact us to transfer liability of the ticket to you. Turo helps hosts with ticket liability transfers for trips that took place in the US and the UK. If a host contacts us to transfer liability for a ticket, we’ll notify you. We’ll also provide the ticketing agency with the information they need to transfer the ticket. If the ticket requires notarization, we’ll be obligated to provide some personal information to your host. We’ll give them only the information they need to have the ticket notarized and transferred. If we do so, we’ll notify you. Outside of that circumstance, we won’t provide any of your personal information to your host.
Note that transfer of liability is usually not possible in Canada, except in Quebec. Contact Canada customer support at 1-888-391-0460 with any questions or to request supporting documentation.
Do I have to pay for tolls?
You’re responsible for paying any bridge or road tolls, including tolls incurred while using a host’s transponder device. If you fail to pay a toll within the allotted timeframe, you may be responsible for escalated charges. You must also pay the cost of any tolls or fees charged in high-traffic areas, such as the London congestion charge or the ULEZ charge.
If you incur toll charges while on a trip, notify your host as soon as possible. Your host has 90 days after a trip ends to send you an invoice for toll costs. We give hosts a 90-day window because every transportation authority has a different billing cycle. That means your host may not receive official notice of a toll until long after your trip has ended.
If a host sends you an invoice, we’ll notify you via email and display a notification in your Turo activity feed. You have 48 hours to pay or dispute the invoice. Click on the link in the email or notification or open the Trip details for the trip in question to view the invoice. Then tap “Accept and pay” or “Dispute.” If you book a trip with a Commercial Host, they’ll contact you directly to collect any toll costs.