Paying tickets and tolls

Responsibilities

You’re responsible for all tolls incurred during your trip. You’re also responsible for tickets resulting from illegal driving or improper parking behavior.

• You must pay all tickets for driving violations committed during a trip. 
• You do not have to pay tickets that are related to the car itself. For example, tickets for tinted windows, “fix-it” tickets, or tickets for a lack of registration or insurance. 
• If you park improperly, you’re responsible for all parking tickets, tows, and related fines received up to 24 hours after the trip ends.   
• You’re responsible for paying any bridge or road tolls, including tolls incurred while using a host’s toll device. You must also pay the cost of any tolls or fees charged in high-traffic areas, such as the London congestion charge.  
• If you fail to pay a toll properly, you’re responsible for the toll fee. 

Payment instructions

Below is a list of instructions to follow for paying a ticket or toll:

1. Notify your host that you received a ticket/toll during your trip. 
2. As long as the ticket isn’t a moving violation or photo ticket, pay the full cost immediately. 
   • If it’s a moving violation or photo ticket, see the section below. 
3. Notify us that you’re going to pay the fine/fee. 
   • As long as you follow through and do so, we won’t charge you a payment processing fee later.  
4. If it’s a toll for an all-electronic tollway that offered you no way to pay manually, you have two options. You can either reimburse your host directly or notify customer support to add the toll cost to the cost of your trip. 
5. If you don’t pay the ticket/toll and the host receives a notice for payment in the mail, they may request reimbursement from you. 
   • You may be responsible for any late payment fees included on the ticket/toll if you could have paid the ticket/toll when it was issued and you didn’t.   
6. Once you receive the reimbursement request, you have 72 hours to accept or dispute it. 
7. If you do neither, we’ll automatically charge your payment method on file. 
8. Each transportation authority has a different billing cycle. That means hosts may not receive notice of a ticket or toll until long after your trip has ended. As long as they have proof of the ticket or toll, they can request reimbursement from you.  

Note: If you’ve booked a car with a Commercial Host, Turo won’t process any ticket or toll reimbursements. Nor will we intervene in any arrangement you and your host come to about payment for a ticket or toll. 

Moving violations and photo tickets

If you receive a ticket for a moving violation that will assess points on the host’s license, they may contact us to transfer liability of this ticket to you. Moving violations include violations such as speeding, reckless driving, and running a stop sign or red light. 

If a host contacts us to transfer liability for a ticket, we’ll notify you. We’ll also provide the ticketing agency with the information they need to transfer the ticket. If the ticket requires notarization, we’ll be obligated to provide some personal information directly to your host. We’ll give them only the information they need to have the ticket notarized and transferred. If we do so, we’ll notify you. Outside of that circumstance, we won’t provide any of your personal information to your host. 

*Values are in CAD for trips in Canada. They’re in € (euros) for trips in all countries in the eurozone. Values are in £ (pounds) for trips in the United Kingdom. They’re in US$ for trips in the United States and all other countries where Turo is available.