Am I responsible for a flat tire?
If you get a flat tire during a trip, you may be responsible for the cost to repair or replace it. Flat tires that occur because you accidentally damaged the tire or because of vandalism are unfortunate. But you’re responsible for damage costs because you’re responsible for the vehicle during the booked period. However, if a flat tire is due to neglect or poor maintenance, your host would be responsible for the damage costs. We'll review the pre- and post-trip photos to understand the cause of the tire damage. If we determine you’re responsible, we’ll typically let you know within a day or two after the claim is filed. If you paid for the repair or replacement with your host's permission and we determine you weren’t responsible for the flat, we'll reimburse you the amount you paid.
If you’re a guest in the US and Canada and choose the Premier protection plan, you won’t pay flat tire costs. If you’re a guest in the UK and choose the Premier plan, we’ll charge you up to your excess of £250 for flat tire damage. If tire damage results from engaging in any Prohibited Uses, your protection plan won’t cover repair or replacement. You’ll be responsible for the damage costs.
What should I do if I get a flat tire?
If you get a flat tire, call for roadside assistance. In the US, call 1-415-965-4525. In Canada, call 1-888-391-0460. In the UK, call 0344 243 8660.
Once you’ve arranged for help, call your host. If the tire is repairable, it might be best to do so. If there’s sidewall damage or the tire isn’t repairable, get your host’s OK to replace the tire with one of equal or greater quality. Pay for the cost of the tire at full price, regardless of tire use before the incident. You’re not responsible for replacing any of the non-damaged tires. If you and your host are unable to coordinate replacing or repairing the tire, the protection plan you chose would be in effect for a damage claim.