Fast Facts:
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Who’s responsible for a flat tire?
If a guest gets a flat tire during a trip, they may be responsible for the cost to repair or replace it. Flat tires that occur because a guest accidentally damaged the tire or because of vandalism are unfortunate. But guests are responsible for the damage costs because they’re responsible for the vehicle during the booked period. However, guests who choose the Premier protection plan offered through Turo never pay flat tire costs regardless of circumstances.
If, on the other hand, a flat tire is caused by host neglect or poor maintenance, the host would be responsible for the damage costs. Hosts bear the cost of tire replacement or repair if it’s professionally documented that the flat is the result of a tire that was either:
- defective
- had been subject to excessive wear such that it was unsafe to be driven as of the start of the trip
- was not properly inflated when the vehicle was provided to you
- had tread depth less than 4/32”
- had signs of dry rot
- was more than six years old.
What should I do if I get a flat tire?
If you get a flat tire during a trip, take the following steps:
- Contact roadside assistance.
- Coordinate next steps with your host.
- If the tire can be repaired, it might be best to do so.
- If the sidewall is damaged or the tire can’t be repaired, get the host’s approval to replace the tire with one of equal or greater quality.
- Make no reduction or pro-ration based on mileage.
- You’re not responsible for replacing any of the non-damaged tires.
Protection plan coverage
If you and your host are unable to coordinate the replacement or repair as described above, the individual protection plan chosen by each party would be in effect as part of the damage claim.