Fees & fines‡
|Charge to guest (not incl. admin. fee)||Host share*||
|Additional Mileage||Charge for each additional mile/km driven per fee disclosed in listing up to $1,000.00 or the car’s lost value due to excess mileage**, whichever is greater. See our mileage policy for more details.||Up to 85%†||$10|
|Late Return||$50/hour, up to $200. See the Late Return Policy||Up to 85%†||$25|
|Fuel Replacement||Cost to replace fuel not refilled for gas or electric vehicles||100%||$25|
|Tolls||Cost of toll (including governmental charges)||100%||$10|
|Tickets||Cost of ticket (including governmental charges)||100%||$25|
|Cleaning, Pet, or Smoking Fee||$30, $50, $100, $150, or $250 depending on the severity. See the Cleaning policy.||100%||$25|
If the Reimbursement tool is used for applicable incidentals (fuel, mileage, tickets, tolls), administrative fees are waived, but a 3% processing fee will be charged for those requests.
Fees & fines
|Charge to Host*||Admin. fee *|
|Violation of Maintenance Policy||$100||$200 roadside fee if tow dispatched|
|Violation of Gray Market Policy||$150||Cost of lost revenue|
|Host Late Cancellation (less than 24 hours before trip start)||$50||N/A|
|Host Cancellation (more than 24 hours before trip start)||$25||N/A|
|Material Misrepresentation (falsified or altered documentation, unrepaired prior damage claims [UPD], invalid reimbursements, etc)||Minimum $50||$200 roadside fee if tow dispatched|
|Vehicle Misrepresentation (wrong year, doesn’t have advertised feature/ functionality listed, incorrect vehicle packages, expired or incorrect registration or license plate information, etc)||$100||$200 roadside fee if tow dispatched|
|Cleaning, Pet, or Smoking fee (providing a vehicle that is unclean, has pet hair in the interior, or smells like smoke to a guest at pickup)||$30, $50, $100, $150, or $250 depending on the severity||N/A|
Providing an unsafe vehicle, a vehicle that breaks down, or a vehicle that is not as advertised will result in a deduction of all host earnings from the associated trip, a potential fee for roadside services rendered, and the above-mentioned fine(s). In the event of a gray market transaction, Turo reserves the right to charge the cost of lost revenue and additional fines up to $5,500* and remove the host and/or vehicle from the marketplace.
*Values are in CA$ for trips in Canada, £ (pounds) in the United Kingdom, € (euros) for trips in Germany and all countries in the eurozone, and US$ for trips in the United States and all other countries where Turo is available.
**Turo reserves the right to charge an administration or inconvenience fee, plus any costs incurred by Turo, for categories not explicitly noted above.
†US Hosts receive 65%, 75%, 85%, or 90%, depending on which vehicle protection plan they selected. By default, hosts receive 75% under our Standard plan. Currently only the Standard Plan is available in Canada, Germany, and the UK. In countries other than the US, Canada, Germany, and the UK, only the Decline plan is available. Hosts who decline a Turo protection plan cannot process these items via Turo, unless they use the Reimbursement tool and their guest accepts the charge.
‡Commercial Hosts do not receive coverage or assistance from Turo for these fees and must instead work out resolving these problems with their guests directly. The exception to this is those fines and fees that are eligible for reimbursement via the Reimbursement tool, in which case the host and guest are subject to Turo’s policies where they used the Reimbursement tool.