Offering delivery

Setting location delivery

Delivery location

You can make your car available for pickup and drop off at up to 10 popular places near your car’s location. Set delivery locations when you create your vehicle listing or add delivery any time in the “Location & delivery” option. Pick delivery spots from the map display or search for a location. Once you choose a location, you’ll enter a delivery fee and a check-in method.

Check-in method

We’ll prompt you to choose one of these guest check-in methods:

• Meet your guest
• Guest self-check-in, remote unlock
• Guest self-check-in, lockbox
• Other

Using Valet and Turo Go

Hosts who offer delivery with Turo Valet don’t need to pick a check-in method. The system will set Valet as the check-in choice. When you select Valet, it’ll automatically add Valet to new trips booked at the same location. You can remove this option at any time. Valet is only available at SFO and LAX for now. Learn the details, including cost, of using Turo Valet.

Similarly, the system will default Turo Go as the check-in method when a host offers delivery of a Turo Go car. Turo Go is available in the Los Angeles area only.

Setting delivery to guest’s chosen location

Delivery location

You can offer delivery to a location of your guest’s choice. Select “Guest’s chosen location” as an available delivery option. Once you do, you’ll enter a delivery fee and a delivery distance radius.

Distance

You set the distance you’re willing to travel to a guest’s chosen location using incremental distance options from 1 mi/km to 50 mi/km. You can also choose to have no distance limit by selecting “anywhere.” You’ll only receive custom guest delivery requests that fall within that radius. Keep in mind that the delivery radius is “as the crow flies,” so the actual driving distance may be longer.

Setting a delivery fee

You can offer free delivery or set a delivery fee. The fee covers the cost of both pickup and return. It’ll be included in the guest’s trip cost.

Fee considerations

Mileage and fuel costs

You’ll log the mileage and fuel level at the time of the trip start and trip end. The distance included for a trip doesn't include the mileage you drive during delivery. Likewise, you can’t charge the guest for fuel you use during delivery. Consider these costs in setting your delivery fee.

Parking

Hosts may not charge guests extra for parking. If you’ve parked your vehicle in a gated lot that requires payment to exit, include that cost in your delivery fee and arrange to cover your guest’s payment of this fee. Leave a parking pass or arrange to reimburse your guest. Give clear instructions in the Additional Instructions field of the delivery option.

Offering discounts

You can set free or discounted delivery for longer trips -- from two days or longer to two weeks or longer. Delivery discounts aren’t usually affected by a guest shortening a trip.

Offering guest instructions

Once you set up delivery, you can enter instructions for your guest. List lockbox codes, remote access instructions, parking lot information, or meeting place details. Hosts and guests can coordinate pickup and drop off using Turo’s “Location Sharing” feature in the app.

Details you enter in the Additional Information field will display to a guest only after they’ve booked their trip. If you have key delivery information a guest should know before they book, include it in your vehicle description.

Changing delivery location

Hosts options

You can change your delivery option at any time, but the change won’t apply to trip requests or booked trips. If you change the delivery location once a guest has booked their trip, they have the right to cancel the trip.

Guests options

Guests can request to change their delivery location before a trip starts. If they do, we’ll notify you. You’ll have up to eight hours (or less, if the trip starts sooner than eight hours) to approve or decline the change.  
It’s not possible for a guest to set one location for pickup and a different location for drop off when they book. But, once a trip is in-progress, guests can request to change the vehicle drop off location. Guests can only request a change to a location where you already offer delivery or is within your delivery radius.

Location changes may change the delivery fee you receive if pricing for the new location is different than that of the original. Drop off location changes will result in changes for 50% of the delivery fee since only the drop off will change.

Receiving delivery payment

You’ll receive a percentage of the delivery fee depending on which protection plan* you’ve chosen. Arranging and accepting payment for delivery outside of the Turo platform is a violation of our Terms of Service and may result in a suspension of your account and may reduce or invalidate insurance coverage.

If you’ve chosen a Turo protection plan, you’re covered by our liability protection when delivering a car for guest check-in. You’re not covered after picking up the car at the end of the trip. Get more information by reading these simple descriptions of insurance coverage in the US, Canada,  Germany, and the UK.

Respecting restrictions

• Hosts cannot deliver, pickup, or drop off a vehicle in the state of New York.
• Hosts who offer delivery must find their own way home; they may not ask their guest for a ride.

*US hosts receive 65%, 70%, or 85%, depending on which of the three vehicle protection plans they’re enrolled in, and 90% if they’ve declined Turo’s protection and are providing their own commercial insurance. By default, hosts in Canada, Germany, and the UK receive 75% under our Standard plan, which is currently the only Turo option available there.