Offering delivery

Setting location delivery 

Delivery location

You can make a listed car available for pick up and drop off at up to 10 popular places near your car’s location. Set delivery locations when you create your vehicle listing or add delivery any time in the “Location & delivery” option. Pick delivery spots from the map display or search for a location. Once you choose a location, you’ll enter a delivery fee and a check-in method.

Check-in method

We’ll prompt you to choose one of these guest check-in methods: 

• Meet your guest 
• Guest self-check-in, remote unlock 
• Guest self-check-in, lockbox 
• Other 

Using Valet and Turo Go 

If you've decided to offer delivery with Turo Valet, the system will automatically set Valet as the check-in choice. Then, whenever your vehicle is booked at that location, Valet will automatically be selected. You can remove this option at any time. Valet is only available at SFO and LAX for now. Learn the details, including cost, of using Turo Valet. 

Similarly, the system will default Turo Go as the check-in method when a host offers delivery of a Turo Go car. Turo Go is available in Los Angeles, San Diego, and the San Francisco Bay Area. 

Setting delivery to guest’s chosen location

Delivery location

You can offer delivery to a location your guest chooses. Select “Guest’s chosen location” as an available delivery option. Once you do, you’ll enter a delivery fee and a delivery distance radius. 

Distance

You set the distance you’re willing to travel to a guest’s chosen location using incremental distance options from 1 mi/km to 50 mi/km. You can also choose to have no distance limit by selecting “anywhere.” You’ll only receive custom guest delivery requests that fall within your chosen radius. Keep in mind that the delivery radius is “as the crow flies,” so the actual distance by road may be longer. 

Setting a delivery fee 

You can offer free delivery or set a delivery fee. The fee covers the cost of both pickup and return. It’ll be included in the guest’s trip cost. 

Fee considerations

Mileage and fuel costs

You’ll log the mileage and fuel level at the time of the trip start and trip end. The distance included for a trip doesn't include the mileage you drive during delivery. Likewise, you can’t charge the guest for fuel you use during delivery. Consider these costs in setting your delivery fee. 

Parking

Hosts may not charge guests extra for parking. If you’ve parked your vehicle in a gated lot that requires payment to exit, include that cost in your delivery fee and arrange to cover your guest’s payment of this fee. You can leave a parking pass or arrange to reimburse your guest. Just make sure to give clear instructions in the Additional Instructions field of the delivery option 

Offering discounts

You can set free or discounted delivery for trips of at least two days. Delivery discounts aren’t usually affected by a guest shortening a trip. 

Offering guest instructions

Once you set up delivery, you can enter instructions for your guest. List lockbox codes, remote access instructions, parking lot information, or meeting place details. Hosts and guests can coordinate pick up and drop off using Turo’s “Location Sharing” feature in the app. This feature is active two hours before and one hour after trip start and one hour before and two hours after trip end.

Details you enter in the Additional Information field will display to a guest only after they’ve booked their trip. If you have important delivery information that a guest should know before they book, include it in your vehicle description.

Changing delivery location 

Hosts options

You can change your delivery option at any time, but the change won’t apply to trips that have already been requested or booked trips. If you change the delivery location once a guest has booked their trip, they have the right to cancel the trip.

Guests options

It’s not possible for a guest to set one location for pickup and a different location for drop off when they book. But, once the trip is booked, guests can request to change the vehicle drop off location. You’ll have up to eight hours (or less, if the trip starts sooner than eight hours) to approve or decline the change. Guests can only request a change to a location where you already offer delivery or is within your delivery radius. 

A change to the drop off location may change the delivery fee you receive if your pricing for the new location is different than that of the original. If your guest has already been charged, we’ll adjust your earnings based on the new delivery fee. Your new delivery fee will be:

• 50% of the delivery fee for the new drop off location, and 
• 50% of the delivery fee for the pick up location

For example:

Let’s say a guest books a trip with delivery to an airport for $50. They decide they want to pick up the car at the airport, but want a separate drop off location for the end of their trip. They choose a hotel that you have offered for $60. Originally, the delivery fee was $50, but the new delivery location is more expensive, so the fee is 50% of the original delivery location -- $25 -- and 50% of the new one -- $30. The new delivery fee is $55. Since they’ve already paid the original $50 for delivery, they’ll only need to pay an additional $5. 

Receiving delivery payment 

You’ll receive a percentage of the delivery fee depending on which protection plan* you’ve chosen. Arranging and accepting payment for delivery outside of the Turo platform is a violation of our Terms of Service. Doing so may result in a suspension of your account and may reduce or invalidate insurance coverage.

If you’ve chosen a Turo protection plan, you’re covered by our liability protection when delivering a car for guest check-in. You’re not covered after you pick up the car at the end of the trip. Get more information by reading these simple descriptions of insurance coverage in the US, Canada,  Germany, and the UK. 

Respecting restrictions

• Hosts are not allowed to deliver, pickup, or drop off a vehicle in the state of New York. 
• Hosts who offer delivery must find their own way home; they may not ask their guest for a ride. 

*US hosts receive 65%, 70%, or 85%, depending on which vehicle protection plan they’re enrolled in. Under the Standard plan, hosts in Canada receive 70%, and hosts in Germany and the UK receive 75%. Hosts who decline Turo’s protection and provide their own commercial insurance receive 90%.