FAST FACTS
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Offering airport delivery
You can make your car available for pickup and drop off at airports near you when you create your vehicle listing. You can also add this option to your listing at any time.
- Go to your Host menu and select “Vehicles.”
- Choose the listing you want to edit.
- Select “Edit listing.”
- Select “Delivery & airports.”
- Add nearby airports to your vehicle listing.
Airport delivery options
In the delivery listing flow, you’ll be asked to choose one of these airport delivery options:
- Curbside - you’ll meet your guest at the terminal.
- Parking lot - your guest can pickup and return your car to an airport parking lot. You may be present for the key exchange, leave the keys in a lockbox, or use Turo Go.
- Valet - your guest will pickup and return your car to a Turo valet lot at the airport. This option is only available at select airports; learn more here.
- Custom - you know your local airports best and may have an easier way to coordinate pickups and drop offs. If you select “Custom,” you’ll provide all the details to your guest once the car is booked.
Once you set your delivery option, plan to stick with it. Saying you’ll meet a guest curbside, for example, but then leaving the car in a parking lot could be grounds for the guest to cancel the trip. You can change your delivery option at any time, but the change will not apply to trips that have already been booked.
Returning home
You’ll also be asked whether or not you’ll need a ride home after you deliver the car. Your guest is not obligated to give you a ride if you didn’t select “Yes” here before the trip was requested.
Offering custom delivery
If you offer custom delivery, you’ll decide how far you’re willing to travel to pickup and drop off your vehicle for guests at a location of their choice. To set up custom delivery for your listing:
- Go to your Host menu and select “Vehicles.”
- Choose the listing you want to edit.
- Select “Edit Listing.”
- Select “Delivery & airports”
- Scroll down to “Guest’s chosen location.”
- Click the box next to “Offer delivery to locations chosen by your guests.”
- Set your delivery fee.
- Set the distance you’re willing to travel from your car’s listed location.
Setting the distance
You can choose a custom delivery distance of five, 10, 15, 20, 25, or 50 miles/km, or select “anywhere.” Once you set the distance you’re willing to travel to deliver your vehicle, you’ll only receive delivery requests that fall within that custom delivery radius.
Returning home
Once a guest books your vehicle for custom delivery, decide how you’ll get home after delivering the car. It’s most convenient for guests if you’re able to arrange your own way home. If you must have the guest drive you home, you must secure their agreement before the trip starts. Use Turo messaging to capture and confirm your guest’s agreement to drive you home. Your guest is not obligated to give you a ride if they did not agree to do so before the trip start.
Location changes
Before a trip starts, guests can request to change their custom delivery location. If this happens, we’ll notify you via email or text and send a notification to your Dashboard. You have up to eight hours (or less, if the trip starts sooner than eight hours) to approve or decline the change.
It’s not possible for a guest to set one location for pickup and a different location for drop off prior to a trip start. However, once a trip is in-progress, guests can request to change the vehicle drop off location. The location can only be changed to a place that’s within your custom delivery radius or is an airport where you already offer delivery.
When you approve a location change request, it may change the custom delivery fee you receive if pricing for the new location is different than that of the original location. Changes during an in-progress trip will result in changes for 50% of the custom delivery fee, since only the drop off will change.
Delivery fee and protection
You can offer free delivery or set a delivery fee, which would be included in the trip cost. The fee covers the cost of both pickup and return. You can also set free delivery for longer trips -- from two days or longer to two weeks or longer. Custom delivery duration discounts are not usually affected by a guest shortening a trip. You’ll receive a percentage of the delivery fee depending on which protection plan* you’ve chosen. Arranging and accepting payment for delivery outside of the Turo platform is a violation of our Terms of Service and may result in a suspension of your account and may reduce or invalidate insurance coverage.
Person-to-person hosts who are approved drivers on Turo are covered by our liability protection when delivering a car (although not after picking up the car at the end of the trip). You can get more information by reading these simple descriptions of insurance coverage in the US, Canada, Germany, and the UK.
Mileage and fuel
When you offer delivery, log the mileage and fuel level at the time of the trip start/key exchange and trip end/key exchange. The miles you drive and fuel you use to get to and from the delivery location can’t be included in the guest’s trip or be charged to them. If you decide to charge for delivery, consider these costs in setting your delivery fee.
Coordinating with your guest
We strongly recommend communicating with your guest to make sure you’re both clear on how, where, and when you’ll meet. At pickup and drop off time, hosts and guests can use Turo’s “Location Sharing” feature to see each other’s locations on their smartphones.
Restrictions
Hosts cannot deliver, pickup, or drop off a vehicle in the state of New York.
*US hosts receive 65%, 75%, or 85%, depending on which of the three vehicle protection plans they’re enrolled in, and 90% if they’ve declined Turo’s protection and are providing their own commercial insurance. By default, hosts in Canada, Germany, and the UK receive 75% under our Standard plan, which is currently the only Turo option available there.