Offering delivery

Setting point of interest delivery 

Delivery location

You can make a car available for pickup and drop off at up to 10 popular places near your car’s location. Set delivery locations when you create your vehicle listing. Or add delivery any time in the “Location & delivery” option. You can pick points of interest from the map display but can’t add locations to the map. If you want to deliver to a location that’s not displayed on the map, type the location name into the search bar. When it shows up, you can choose it as a delivery location for your vehicle. 

Check-in method

We’ll prompt you to choose one of these guest check-in methods: 

• Meet your guest 
• Guest self-check-in, remote unlock 
• Guest self-check-in, lockbox 
• Other 

Using Turo Go 

If you offer delivery of a Turo Go car, the system will default Turo Go as the check-in method.  Turo Go is available in Los Angeles, San Diego, the San Francisco Bay Area, and the UK. 

Setting guest-selected delivery 

Delivery location

You can offer delivery to a location your guest chooses. Select “Guest’s chosen location” as the  delivery option. Once you do, you’ll enter a delivery fee and a delivery distance radius. 

Distance

You decide the distance you’re willing to travel to a guest’s chosen location. We offer incremental distance options from 1 mi/km to 50 mi/km. Choose to have no distance limit by selecting “anywhere.” You’ll only receive custom delivery requests that fall within your chosen radius. Delivery radius is “as the crow flies,” so the actual distance by road may be longer. 

Setting a delivery fee 

You can offer free delivery or set a delivery fee to be included in the guest’s trip cost. The fee covers the cost of both pickup and return. 

Mileage and fuel costs

You’ll log the mileage and fuel level at the time of the trip start and trip end. The distance you drive to deliver the vehicle is not included in the mileage allowance for the trip. Likewise, you can’t charge the guest for fuel you use during delivery. Consider these costs in setting your delivery fee. 

Paid parking policy 

Hosts may not charge guests extra for parking. Factor into your delivery fee any charges tied to using a parking lot or garage. These may include any usage fees charged to you for a paid parking space. Or the cost to enter or exit a lot or garage where you park your car. Guests aren’t responsible for the cost to get a car in or out of a lot unless they’ve agreed to it in Turo messaging. 

If you park in a location where a guest will be charged, you must:

• include that information in your vehicle listing AND
• get your guest’s explicit agreement via Turo messaging that they’ll pay the charge

If you fail to do so, Turo will reduce your earnings by the amount of the charge and reimburse your guest. 

If your only option is to use paid parking, you must:

• include the charge information in your vehicle listing AND
• follow up with your guest via Turo messaging to let them know they’ll be reimbursed for the parking charge AND
• notify Customer Support before the trip start 

Offering discounts

You can set free or discounted delivery for trips of at least two days. Delivery discounts aren’t usually affected by a guest shortening a trip. 

Offering guest instructions

Once you set up delivery, enter instructions for your guest. List lockbox codes, remote access instructions, parking lot information, or meeting place details. Enter information you want to share publicly in the vehicle description. Enter information you want only booked guests to see in the Additional Information field. We’ll display that field to guests only after they’ve booked their trip. 

Using location sharing

You can coordinate delivery with your guest by using Turo’s Location Sharing feature in the app. Location Sharing is active:

• 2 hours before and 1 hour after trip start
• 1 hour before and 2 hours after trip end 

Changing delivery location 

Hosts options

You can change your delivery options at any time, but the change won’t apply to pending or booked trips. You can ask a booked guest if they’re willing to change their delivery location, but they’re not required to do so. If you can no longer deliver to their booked location, your guest has the right to cancel the trip.

Guests options

It’s not possible for a guest to set one location for pickup and a different location for drop off when they book. But once the trip is booked, they can request to change the vehicle drop off, as well as pickup, location. 

You’ll have up to eight hours (or less, if the trip starts or ends sooner than eight hours) to approve or decline the change. Guests can request a change only to a location where you already offer delivery or that’s within your delivery radius. 

Price change

A change to the delivery location may change the delivery fee you receive. That’s true if your pricing for the new location is different than that for the original. If your guest has already been charged, we’ll adjust your earnings based on the new delivery fee. 

If your guest has changed the drop off location only, your new delivery fee will be:

• 50% of the delivery fee for the original location AND
• 50% of the delivery fee for the new location

Example

Let’s say a guest books a trip and chooses airport delivery for $50. Later they decide they want to pick up the car at the airport but drop it off at a hotel where you offer delivery for $60. The price at the new drop off location is different from that of the original location. As a result, the delivery fee you receive will be different. The fee is 50% of the original delivery location ($25) and 50% of the new one ($30). The new delivery fee is $55. Since the guest has already paid the original delivery fee of $50, we’ll charge them just $5 more. 

Receiving delivery payment 

You’ll receive a percentage of the delivery fee depending on which protection plan* you’ve chosen. You may not arrange for or accept payment for delivery outside of the Turo platform. It’s a violation of our Gray market transaction policy and our Terms of Service. 

Delivering with protection

If you’ve chosen a Turo protection plan, you’re covered by our liability protection when delivering a car for guest check-in. You’re not covered after you pick up the car at the end of the trip. Hosts in British Columbia are not covered during the delivery period. Read a summary of insurance coverage for hosts and guests in the US, Canada, and the UK. 

Respecting restrictions

Hosts are not allowed to deliver, pickup, or drop off a vehicle in the state of New York. Hosts who offer delivery must find their own way home; they may not ask their guest for a ride. 

*US hosts who chose the Premium, Standard, or Minimum plans (available before July 1, 2020) receive 65%, 70%, or 85%, as per their vehicle protection plan. US hosts who choose the 60 plan, 70 plan, 75 plan, 80 plan, or 85 plan (available as of July 1, 2020) receive 60%, 70%, 75%, 80%, or 85% respectively, as per their vehicle protection plan. Under the Standard plan, hosts in Canada receive 70%. UK hosts who chose the Standard plan (available before September 1, 2020) receive 75%. UK hosts who choose the 65 plan or 75 plan (available as of September. 1, 2020) receive 65% or 75%, respectively.  Commercial Hosts in the US receive 92.5%. Commercial Hosts in all othe regions where Turo operates receive 80%.