Replacing the fuel and recharging the battery
You’re responsible for returning the car with the same amount of gas or electric charge it had when you picked it up. If you need help finding EV recharging stations, reference this database. To document that you’ve replaced the fuel, take and upload to Trip photos the photos listed below. We’ll reference them in case of a dispute with your host. Take photos of:
- the fuel gauge before you start your trip
- the fuel gauge when you return the car
- a fuel receipt(s) that shows date, time, number of gallons, and total cost
Paying for missing fuel or low battery charge
If you don’t replace the gas, your host can invoice you for the cost to replace the missing fuel plus a $10* convenience fee. If you don’t fully recharge an electric vehicle, your host can charge you $10*–$50*, depending on the charge level. You’re also responsible for up to $500* in Tesla Supercharger fees and any Idle fees incurred during the trip. See the Battery level refueling costs below. If you left the car plugged in at a charging station, you’re responsible for those costs up to 24 hours after the trip ends.
Hosts have 72 hours after a trip ends to send you a reimbursement invoice for fuel costs. If they do, we’ll notify you via email and display a notification in your Turo activity feed. You have 48 hours to pay or dispute the invoice. Click on the link in the email or notification or open Trip details for the trip in question to view the invoice. Then tap “Accept and pay” or “Dispute.” If you’ve purchased “Prepaid refueling” as an Extra, your host can’t request reimbursement, and you can’t request a refund for any unused fuel. If you’ve booked a trip with a Commercial Host, they’re unable to invoice you for incidental costs via Turo and will contact you directly to resolve any reimbursement issues.
Battery level refueling costs
- 0%–20% charge = $50*
- 21%–50% charge = $20*
- 51%–80% charge = $10*
- 81%–100% charge = Not eligible for refueling reimbursement
*Values are in CAD for Canada, £ for the UK, and US$ for the US and all other countries.