Gas policy

Guests are responsible for replacing any gas used during the rental, using the appropriate fuel (i.e., regular, premium, or diesel).

If a car has less gas at the trip end than it did at the start of the trip, the owner may use the reimbursement tool on their Dashboard within seventy-two (72) hours of the end of the trip to request payment from their guest. Owners should also use Trip Photos from the beginning and end (no later than twenty-four (24) hours from the end) to document the gas levels. More information may be found here.

Owners receive 100% of the gas fee processed through the reimbursement tool (but not the 3% payment processing surcharge), or up to 85%* of the fee (but not the administrative fee) if the support team needs to process the reimbursement manually.

We recommend that owners keep the tank full in order to make it easier for everyone to determine how much gas the guest should refill. Guests should keep gas receipts for at least 5 days in case there is any dispute by the owner.

*US Owners receive 65%, 75%, or 85%, depending on which of the three vehicle protection plans they’re enrolled in. By default, owners receive 75% under our Standard plan. Currently only the Standard Plan is available in Canada.

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