Owners are counting on guests to return the car at the originally scheduled time. If guests don't, it can put significant inconvenience and stress on the owner and possibly future guests.
Please be considerate and return the car on time, and if there is any chance the return might be late, the renter should contact the owner immediately to request an extension. If an extension can't be booked (whether because the owner or car are unavailable, there are insufficient funds, or otherwise), the renter must return the car at the originally scheduled end time.
If any owner wishes to assess a late fee for the day, the owner should contact Turo at support.turo.com within 24 hours of the scheduled end of the trip, identifying the renter’s name, and the time the vehicle was returned. If the renter disputes the timing, they should provide evidence indicating when the car was actually returned.
Late fees are described on our fees and fines page, and begin to accrue the minute that the car is late. They are billed in increments of an hour (i.e., if the car is 15 minutes late, the renter is responsible for the first hour's late fee, and not 1/4 of that late fee). In the event of very substantial lateness, additional fines may be assessed.