Hosts are counting on guests to return the car at the originally scheduled time. If guests don't, it can put significant inconvenience and stress on the host and possibly future guests.
Please be considerate and return the car on time, and if there is any chance the return might be late, the guest should contact the host immediately to request an extension. If an extension can't be booked (whether because the host or car are unavailable, there are insufficient funds, or otherwise), the guest must return the car at the originally scheduled end time.
If any host wishes to assess a late fee for the day, the host should contact Turo at support.turo.com within 24 hours of the scheduled end of the trip, identifying the guest’s name, and the time the vehicle was returned. If the guest disputes the timing, they should provide evidence indicating when the car was actually returned.
Late fees are described on our fees and fines page, and begin to accrue the minute that the car is late. They are billed in increments of an hour (i.e., if the car is 20 minutes late, the guest is responsible for the first hour's late fee, and not 1/4 of that late fee). A guest will not be charged and a host will not be paid a late fee if the guest is 15 minutes late or less. In the event of very substantial lateness, additional fines may be assessed.