Guest responsibilities
We expect guests to be thoughtful and return their host’s car on time to avoid inconveniencing and worrying the host and their next guest.
- If there’s any chance of a late return, you must request an extension via Turo as soon as possible.
- You must also contact your host to alert them to the request.
- Extensions are only valid when made through the Turo app or website.
- We don’t permit or recognize verbal or off-Turo agreements.
In some cases, you may be unable to book an extension. It could be that the host or the vehicle is unavailable, there are insufficient funds, or other issues. If that happens, you must return the vehicle at the originally scheduled end time. If you’re excessively late, your host may charge an additional usage fee.
Host Responsibilities
Turo is a community-based platform. That’s why we expect hosts to make a good faith effort to accommodate extension requests. Before you can charge a guest for additional usage of your vehicle, you must first:
- encourage the guest to extend the trip or let them know that the trip can’t be extended
- message the guest that they’ll be charged for the additional usage
- request the additional usage charge no more than 24 hours after the scheduled end of the trip
Learn how to report a late return to Turo and receive reimbursement for the additional usage.
Additional usage costs and conditions
Fees and conditions related to late returns are outlined below. Fees also appear on our Fees and fines page.
- Hosts can request additional usage costs if the guest returns the vehicle 30 minutes or more late.
- An additional usage charge is based on an average of the vehicle’s daily rate and all applicable fees.*
- Guests who return a vehicle more than two hours late may be charged a $20** late fee.
- Guests will be charged a $50** improper return fee, at Turo’s discretion, if they are:
- more than 24 hours late
- unresponsive
- cause a trip cancellation because of their lateness
- Hosts who misreport a late return are subject to action ranging from a $50** fine to removal from our platform.
**Payment for additional usage is limited to one day.
**Values are in CAD for trips in Canada. They’re in € (euros) for trips in Germany and all countries in the eurozone. Values are in £ (pounds) in the United Kingdom. They’re in US$ for trips in the United States and all other countries where Turo is available.