Guest responsibilities
We expect guests to return their host’s car on time to avoid inconveniencing and worrying the host and their next guest. If there’s any chance of a late return, you must request an extension as soon as possible. Follow these extension guidelines:
- Do request an extension via Turo following these instructions.
- Do contact your host to alert them to the request so they can respond quickly.
- Don’t make or agree to any verbal or off-Turo extension arrangements with your host. These are not valid and not recognized by Turo.
In some cases, you may be unable to book an extension. It could be because the host or the vehicle is unavailable, you have insufficient funds, or the host doesn’t respond to or denies your request. If that happens, you must return the vehicle at the originally scheduled end time. If you’re excessively late, your host may charge for additional usage, and you may be subject to related charges. See the list of charges for late returns below.
Host responsibilities
We expect hosts to make a good faith effort to accommodate extension requests. Before you can charge a guest for additional usage of your vehicle, you must first do the following:
- Encourage the guest to extend the trip or let them know that the trip can’t be extended.
- Message the guest telling them that they’ll be charged for the additional usage.
- Request the additional usage charge no more than 24 hours after the scheduled end of the trip. Follow these instructions for reporting a late return and requesting additional usage reimbursement.
- Report only legitimate late returns. Misreporting could result in a $50* fine or other penalties.
What charges apply when a guest is late returning a vehicle?
The amount a host can request for additional usage depends on how late the guest is in returning the vehicle. See the chart below for a list of times and additional usage charges as well as related fees that may apply.
|
Time past the scheduled trip end |
Guest charges |
|
0 – 29 minutes |
No charge |
|
30 minutes – 1 hour 59 minutes |
½ the average daily trip price; $50* improper return fee at Turo’s discretion** |
|
2 hours or more |
Average daily trip price for 1 day + $20* late return fee; $50* improper return fee at Turo’s discretion** |
*Values are in CAD for trips in Canada. They’re in € (euros) for trips in all countries in the eurozone. Values are in £ (pounds) in the United Kingdom. They’re in US$ for trips in the United States and all other countries where Turo is available.
**Improper return fee may be charged if the guest is unresponsive, abandons the vehicle, causes a trip cancelation, or other reasons determined by Turo.