Once a trip has been booked, a guest may request any extension from the owner through the regular trip extension process on the website or mobile app. When the owner confirms, the extension will be automatically booked.
The total trip cost will be recalculated to account for the extension and will include any applicable weekly or monthly discounts.
For example, if a guest books a trip for four (4) days and later successfully books an extension for an additional three (3) days, the total trip amount will be for seven (7) days, with the owner’s weekly discount applied.
If the extension would not otherwise increase the cost of the trip, a $25* change fee will be added for reservations. We do not offer hourly pricing, so guests should plan accordingly when making their initial booking. More details on pricing can be found on our daily pricing page. Owners will receive up to 85%** of both the change fee and any applicable extension cost.
Guests must place a request for an extension through their Dashboard on the website or mobile app, sufficiently early before the trip ends so that the owner is able to approve or decline the extension. If time is short, guests should contact the owner by Turo messaging or phone to alert them to the request to prompt a timely response. Extension requests expire at the earlier of 1) eight (8) hours from the time the request is made or 2) the end of the current booked trip.
The guest will be unable to book a trip extension if there are insufficient funds, another traveler has booked the vehicle, the request expires, or the owner declines the extension. If a trip is not extended and the vehicle is kept beyond the scheduled trip end time, then any protection purchased may be voided for any damage that occurs to the vehicle, and the guest will be subject to significant late fees.
If a guest and host are ready to start or end the trip a little bit early, the guided handoff process allows them to do that without processing trip extensions. The guided handoff flow (available only in the Turo mobile app) can be completed an hour from the start of the trip for early pickup, and also three hours before the end of the trip in the case of an early return. There’s no additional charges or credits if picking up or dropping off early using the guided handoff process. The guest and host must be in communication and agreement on these changes. Any adjustments to the trip start and end times that fall outside of the guided handoff access periods must be approved trip extensions on the Turo platform.
*Values in US$ for rentals in the United States and in C$ for rentals in Canada
**US Owners receive 65%, 75%, or 85%, depending on which of the three vehicle protection plans they’re enrolled in. By default, owners receive 75% under our Standard plan. Currently only the Standard Plan is available in Canada and Germany.