Once a trip has been booked, a guest may request an extension from the host through the website or mobile app. When the host confirms, the extension will be automatically booked.
The total trip cost will be recalculated to account for the extension and will include any applicable weekly or monthly discounts.
For example, if a guest books a trip for four (4) days and later successfully books an extension for an additional three (3) days, the total trip cost will be for seven (7) days, with the host’s weekly discount applied.
We do not offer hourly pricing, so guests should plan accordingly when making their initial booking. More details on pricing can be found on our daily pricing page. Hosts will receive up to 85%* of any applicable extension cost.
Requesting an extension
Guests must place a request for an extension through their Dashboard early enough for the host to approve or decline the extension. If the trip is ending soon, guests should contact the host by Turo messaging or phone to alert them to the request to prompt a timely response. Extension requests expire the earlier of eight hours from the time the request is made or at the end of the current booked trip. Informal approval from a host via messaging or phone does not qualify as an approved extension. Only extension requests made and approved via the Turo Dashboard will be considered valid.
The guest will be unable to book a trip extension if there are insufficient funds, another guest has booked the vehicle, the request expires, or the host declines the extension. If a trip is not extended and the vehicle is kept beyond the scheduled trip end time, then any protection purchased may be voided for any damage that occurs to the vehicle, and the guest will be subject to significant late fees.
Early check-in and check out
If a guest and host are ready to start or end the trip a little bit early, the check-in process allows them to do that without processing trip extensions. The check-in flow (available only in the Turo mobile app) can be completed an hour from the start of the trip for early pickup, and three hours before the end of the trip in the case of an early return. There’s no additional charges or credits if picking up or dropping off early using the app. The guest and host must be in communication and agreement on these changes. Any adjustments to the trip start and end times that fall outside of the check-in or check out access periods must be approved trip extensions on the Turo platform.
*US hosts receive 65%, 75%, or 85%, depending on which of the three vehicle protection plans they’re enrolled in. By default, hosts receive 75% under our Standard plan. Currently, only the Standard Plan is available in Canada and Germany.