When you book a car that is parked on the street, you must return it to a legal street parking spot where it will not be subject to ticketing or towing for a period of 24 hours after the scheduled end of the trip.
- Check all posted parking restrictions, tow zones, permit parking zones, and street sweeping times.
- Check your front and rear bumpers to make sure they’re not extending into a driveway, crosswalk, or color zone.
- Be careful with metered parking -- if there is a time limit, a host may not be able to retrieve the vehicle before a ticket is issued.
You’re responsible for paying the cost if the car receives any tickets or is towed within the 24-hour window following the scheduled end of your trip. Turo may also assess an administrative fee of up to $25* for processing these charges.
If you're unable to find a legal place to park, notify the host and try to work out a drop off at their location. Contact the host via Turo messaging that parking is not available and then park the car in a lot or other legal location. If the host tells you to park the car in an illegal spot, document the communication in Turo messaging. Provided that documentation is in place, we will not hold you responsible for tickets/tolls incurred within 24 hours.
*Value in CA$ for trips in Canada, € (euros) for trips in Germany and all countries in the eurozone, £ (pounds) for trips in the UK, and in US$ for trips in the United States and all other countries where Turo is available.