Vehicles outside of the United States and select provinces in Canada do not receive coverage from Turo’s protection plans.
Normal “wear and tear” that is part of the normal operation of a vehicle is an inherent part of renting out a car; the owner is never “protected” against normal interior wear and tear. Only owners who have opted into the Premium owner protection plan are protected against normal exterior wear and tear as long as they have the required pre and post trip photo documentation. Definitions of "wear and tear" and "mechanical failure" may be found in this article.
Renters are not “responsible” for wear and tear or mechanical failure resulting from normal usage of the car.
However, renters are fully responsible for*, and Turo does not provide any protection to renters for:
- any damage related to “misuse” or Prohibited Uses of the vehicle
- significant damage to the interior of the car, including gouges, tears and punctures; or
- any mechanical damage resulting from a renter’s negligence, intentional acts, or improper driving (e.g, clutch damage from rough driving, suspension damage from running over speed bumps at high speed or into curbs, etc).
* Owner-provided insurance trips do not benefit from nor receive coverage from Turo’s protection plans. While Turo does not tolerate any Prohibited Uses on the marketplace, Turo will not directly seek restitution for interior damage or mechanical damage to vehicles where the owner has declined a Turo protection plan and is providing commercial rental insurance directly to the renter.