Fast Facts:
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How does Turo define “wear and tear?”
- Exterior Wear and Tear is any dings, dents, cracks, or scratches to the exterior body of the vehicle that are 3 inches in diameter or less. It includes, but isn’t limited to rims, wheels, hubcaps, any painted or textured area for the body of the vehicle, and moldings.
- Interior Wear and Tear is minor scuffing of interior surfaces that is 3 inches or less in diameter. It includes any dials, switches, and knobs that break or fail over time. Cuts and punctures that are clearly due to abuse or misuse by the guest aren’t included in this definition.
Is my vehicle protected against wear and tear?
There is no reimbursement for interior wear and tear. We provide reimbursement for exterior wear and tear only for US hosts who:
- chose the Premium protection plan (available prior to July 1, 2020)
- choose the 60 plan (available as of July 1, 2020)
How do I file a claim for wear and tear?
Submit a claim for wear and tear via the Claims Resolution Center no more than 24 hours after the end of the trip that resulted in discovery of the wear and tear. Like all claims, wear and tear damage claims must be tied to a guest reservation.
Guest responsibilities for wear and tear
Guests are not responsible for wear and tear or mechanical failure from normal vehicle use. Guests are responsible for, and Turo doesn’t offer reimbursement for:
- damage related to “misuse” or prohibited uses of the vehicle
- serious damage to the inside of the car, including gouges, tears, and punctures
- mechanical damage resulting from guest negligence, intentional acts, or improper driving
Commercial Hosts
While we don’t tolerate any prohibited uses on the marketplace, Turo won’t directly seek restitution for interior damage or mechanical damage to Commercial Host vehicles.