Guests who engage in any Prohibited Uses with a vehicle booked through Turo, may face a penalty fee, suspension, and/or removal from the platform. If you’re the primary guest, it’ll lower your liability coverage to state minimum limits or nullify coverage where allowable by applicable state law. If the host has encouraged you to engage in a Prohibited Use, we may similarly reduce their coverage. If you engage in any Prohibited Uses, it will also eliminate any coverage for any claims related to physical damage.
Prohibited vehicle uses and activities include:
- Permitting someone who is not an Approved Driver* to drive a vehicle booked via Turo.
- Driving a manual transmission car without being an expert in the use of clutches and manual transmissions. Note: If the drivetrain of a manual transmission car is damaged, the primary guest will be presumed to be at fault and will be held fully liable for repair of any damaged components of the car.
- Allowing the vehicle to be pushed or towed by anyone other than an authorized law enforcement or service vehicle.
- Using a vehicle booked through Turo
- to tow or push anything.
- other than on paved roads (whether "off-roading," driving on unimproved roads or parking areas,” or otherwise).
- in any race, test, or competition.
- with the intention to cause damage, or with wanton, willful, or reckless disregard for safety.
- to carry persons or property "for hire" or to carry persons or property for compensation or a fee, including, but not limited to, taxi services, TNC services, and/or parcel, food, or grocery delivery services. You may, however, use the car for business purposes, such as attending meetings and carrying associated materials.
- unless a trip has been booked. Using vehicles without a reservation or outside your trip time constitutes unauthorized use.
- during or as part of the commission of a crime or any other illegal activity or purpose.
- while the driver is under the influence of:
- alcohol above the legal limit.
- any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended.
- when it has been loaded beyond its rated capacity or with more passengers than the vehicle has seat belts.
- outside the 50 United States or Canada if booked in the US or Canada. If a guest books a car in the US, they may drive across state lines and across the US-Canadian border. If a guest books a car in Canada, they may drive across province borders into other Canadian Provinces and across the US-Canadian border. Guests who book a car in the US or Canada are not permitted to drive into Mexico.
- outside of Great Britain, Northern Ireland, the Isle of Man, Iceland, Norway, Switzerland, the Channel Islands, or any other country of the European Union if booked in the United Kingdom.
- without a valid license, or if you do not meet our requirements for booking a car. It’s your responsibility to inform us when your license is expired or suspended, or if you believe you may no longer meet our requirements for booking a car.
- to transport any flammable, toxic, volatile, poisonous, dangerous, or illegal substances.
- to transport a pet in a vehicle that hasn’t been labeled as “pet friendly” without the host’s explicit consent, except in the case of service animals as defined by the ADA, guidelines in Canada, and guidelines in the UK. Guests who bring service animals on their trip may still be subject a cleaning violation fee as per Turo’s cleaning policy.
- Making any unapproved alterations, additions, or improvements to any vehicle. If you’re a guest in the US or Canada who has a safety concern, let your host know. If you attempted to reach them but haven’t heard back after at least 30 minutes, contact Turo. In the US, chat with customer support. In Canada, call 1-888-391-0460.
- Smoking in the car.
- Fueling a vehicle with an improper type of fuel.
- Leaving a vehicle unattended while it is running or with the keys in the vehicle.
- Making fraudulent reports about a vehicle or a host
*Only Turo-approved drivers can book and drive a car during a Turo trip. To be an “Approved Driver” means that the guest has provided and updated all required documentation, continues to meet all Turo requirements for booking a car, is currently in good standing, and, as per our Terms of Service, is listed on the reservation. Guests may request and be approved to add an additional Approved Driver to a trip. All drivers shall be jointly and severally liable for the trip, but the primary guest (meaning the Turo guest who books the trip) shall remain primarily liable.