Guest rights
Turo permits your service animal (US and Canada) or assistance animal (UK) to travel in any car on the platform. Animals whose sole function is to provide comfort or emotional support don’t qualify as service or assistance animals.
If you’re traveling with a service animal or a pet (non-service animal), you should book a vehicle that’s been labeled “pet friendly” and notify the host via Turo messaging that you’ll be traveling with a service animal or pet. You can filter search results to find “pet friendly” vehicles. If you’re traveling with a pet and book a car that’s not listed as “pet friendly,” you must ask for and receive your host's permission in Turo messaging. All animals must be in a carrier while in the vehicle.
Guest responsibilities
If you transport a pet in a non-pet-friendly vehicle without getting your host’s approval in Turo messaging, they can charge you a fee of $150* plus a 3% processing fee, and Turo can remove you from the platform for violating our Terms of Service. If you return the car with significant amounts of pet hair, your host can report a cleaning issue and charge a violation fee of $150* plus a 3% processing fee.
Some hosts offer a prepaid pet fee as an Extra to cover the cost of any post-trip cleaning or maintenance. However, if you purchase a Pet Extra and return the vehicle in a condition that could have only resulted from irresponsible or abusive behavior, your host could still report a cleaning issue and charge a violation fee. Learn more about cleaning a car.
*Values are in CA$ for Canada, £ for the UK, and US$ for the US and all other countries.