Guests and their passengers are not permitted to smoke in any vehicle in the Turo marketplace. This smoking policy covers the use of, but is not limited to, any tobacco or tobacco-related products, marijuana or marijuana substitutes, e-cigarettes, or personal vaporizers.
If the smell of smoke, vaporized substances, or aerosol fumes is reported by the host no later than 24 hours after the end of a trip, the guest may be subject to a fine (contingent on a review of supporting documentation and varying based on severity) and potential removal from the platform. The process for requesting reimbursement for cleaning because of a smoking violation is described here.
If there’s a smell indicating the use of any of the substances listed above prior to trip start, the guest should let us know by contacting us via support.turo.com (please create a Subject line "Smoking Violation Before Trip Begins") or via phone immediately to avoid being unfairly held responsible for the violation.
If a host smokes in their car, they must include this information in their vehicle listing to alert prospective guests. If they fail to do so and there’s a smell indicating the use of any of the substances listed above, a guest can decline to take possession of the car. The guest will receive a full refund, and the host may not receive earnings for that trip. The host is also subject to a fine and potential removal from the community.
A host who indicates that they smoke in their car is not granting permission to guests and their passengers to smoke in the vehicle. Smoking is not allowed regardless of a host’s personal choice regarding smoking. Likewise, purchasing a cleaning Extra from a host does not grant guests permission to smoke in the vehicle.