Guests and their passengers are not permitted to smoke in any vehicle in the Turo marketplace. This smoking policy covers the use of but is not limited to, any tobacco or tobacco-related products, marijuana or marijuana substitutes, e-cigarettes, or personal vaporizers.
If the smell of smoke, vaporized substances, or aerosol fumes is reported by the host no later than 24 hours after the end of a trip, the guest may be subject to a fine (contingent on a review of supporting documentation and varying based on severity) and potential removal from the platform. The process for requesting reimbursement for cleaning because of a smoking violation is described here.
If there’s a smell indicating the use of any of the substances listed above prior to trip start, the guest should let us know by contacting us via support.turo.com (please create a Subject line "Smoking Violation Before Trip Begins") or via phone immediately to avoid being unfairly held responsible for the violation.
To ensure all cars on Turo are non-smoking vehicles, hosts who smoke in their cars or allow anyone else to do so should not list their vehicle on Turo. If there’s a smell indicating the use of any of the substances listed above, a guest can decline to take possession of the car. The guest will receive a full refund, and the host may not receive earnings for that trip. The host is also subject to a fine and potential removal from the community.
Neither guests nor their passengers may smoke in a vehicle, even if they believe a host may have previously done so. Guests may purchase a Cleaning Extra from a host; however, it does not give guests the right to smoke in the vehicle.