All cars on Turo are non-smoking vehicles. Turo prohibits guests, their passengers, and vehicle hosts from smoking in any car listed on Turo. This policy covers the use of, but is not limited to, any tobacco or tobacco-related products, marijuana or marijuana substitutes, e-cigarettes, or personal vaporizers.
You may not smoke in any car, even if you believe your host or a previous guest may have done so. If you return a car with physical evidence of smoking, your host can report the issue to Turo. When they do, the customer support team will review the required evidence. If it clearly shows physical evidence of smoking, we’ll charge you a smoking violation fee of $250 plus an additional 3% process fee and remove you from Turo. We’ll close your account, and you’ll be unable to appeal this action.
You have the right to a smoke-free vehicle. If at check-in you smell any of the substances listed above, do not check in and immediately contact customer support to avoid being held responsible. In the US, call 1-415-963-4109. In Canada, call 1 888 391 0460. In the UK, call 44 0808 164 1454. We’ll help you cancel the trip and find a replacement vehicle.
*Values are in CA$ for Canada, £ for the UK, and US$ for the US and all other countries.