The guest must pay all tickets (other than moving violations and photo tickets*) for violations committed during a trip. The guest is also responsible for all parking tickets, tows, and fines received up to 24 hours after the end of the trip, if the parking ticket was due to the guest’s improper parking.
The guest should notify the host if they receive a ticket during their trip, and, as long as it is not a moving violation (speeding, red light violation, etc.) or photo ticket, the guest should pay the full cost immediately.
*For more information, see Moving Violations and Photo Tickets below.
If a host notifies Turo of a ticket received during the guest’s booking period or during the period 24 hours thereafter, Turo will charge the guest for the full cost of the ticket plus any related administrative fees charged by Turo. You can read more about requesting reimbursements here.
Turo does not reimburse hosts for any late payment fees or other delinquency fees on tickets received by the guest, even if the guest did not tell the host that they received a ticket. The reason is that almost all traffic violations are reported to car owners by the agencies levying them within 90 days of the incident. A guest is not at fault if the host failed to receive these notifications or was unable to pay the fines on time.
Commercial Hosts must collect reimbursement directly from their guests for any incidentals. If you want more details about our Commercial Host program, this article outlines some of the differences between having a Turo protection plan versus providing your own commercial rental insurance. If a Commercial Host submits a reimbursement request through the reimbursement tool, we will resolve in favor of the guest.
Moving Violations and Photo Tickets
Hosts who wish to transfer liability to a guest should not pay moving violation and/or photo tickets before contacting Turo.
Similarly, guests must not pay moving violation and/or photo tickets. Doing so may prevent a host from being able to contest them and result in their being unfairly penalized for a violation they did not commit.
If the ticket is for speeding, a red light violation, or other moving violation, including one captured by a camera, and the host receives a ticket in the mail, Turo will provide the necessary information to the ticketing agency or to the host to allow them to contest the violation and transfer the liability to the guest. You can read more about transferring liability to the guest here.