My car’s clutch was damaged. Am I eligible for reimbursement?
You’re eligible for a proportional reimbursement for clutch repair if you meet the following criteria:
- Your vehicle is less than 5 years old and has its original clutch or is more than 5 years old and a factory-certified mechanic replaced the clutch with OEM parts less than 5 years ago; AND
- An ASE or other certified mechanic provides written certification that a guest misused and damaged the clutch.
How does proportional reimbursement work?
The amount you’ll receive in proportional reimbursement depends on three factors:
- Turo’s presumed normal clutch lifespan of a clutch as 75,000 miles (12000 km). If you have documentation that your clutch has a longer lifespan, submit it with your damage claim.
- The number of miles driven since clutch installation.
- The deductible amount associated with the protection plan you chose.
Example
Your car’s clutch has a presumed lifespan 75,000 miles (120,700 km), but it failed at 50,000 miles (80,467 km) due to guest misuse. We determine the clutch had one-third of its life remaining. The shop estimates a total repair cost of $1,200*. When the damage occurred, your car was under a protection plan with a $250* deductible. We’ll reimburse you for one-third of the repair costs in excess of your deductible amount. So, one-third of the $1,200* repair estimate is $400*. Subtract your $250* deductible, and you’ll receive $150* in reimbursement.
*Amounts are in US$ for hosts in the United States. They’re in CAD for hosts in Canada and £ for hosts in the UK.