This article is for US, Canadian, and German hosts who have selected a Turo protection package only. Hosts who list their vehicles outside of the US, Germany, or select provinces of Canada do not receive protection from Turo and do not benefit from any clutch protections or policies that Turo may otherwise implement.
A host’s car with its original clutch must be less than five (5) years old to receive eligibility for clutch repairs reimbursement*. If the car is more than five (5) years old, it may still be considered eligible if the clutch has been replaced with OEM parts by a factory certified mechanic fewer than five (5) years ago.
If a certified (ASE or similarly certified) mechanic determines that the guest misused and damaged the clutch, and provides written certification of that determination, the host will be entitled to proportional reimbursement. This proportional reimbursement is calculated by reference to the otherwise expected remaining life of the clutch, based on the mileage at the end of the trip.
For example, if the clutch is typically expected to last 60,000 miles (95,000 km), but the clutch was found to have failed due to guest misuse at 40,000 miles (65,000 km), then the host will be entitled to reimbursement of one-third (1/3) of the repair costs. Absent additional information, clutches will be presumed to have a normal life span of 75,000 miles (120,000 km).
Each host should confirm clutch proficiency with their guest and any Approved Drivers before providing the car to the guest.
None of the above affects the basic principle that a guest must be proficient in use of a clutch, or they may be held liable for costs associated with the resulting damage to an host’s car.
* Note that hosts who opt to decline a Turo protection plan and provide their own commercial rental insurance instead do not benefit from any clutch protections or policies that Turo may otherwise implement.