What do I do if my guest wants to travel abroad?
If your guest wants to travel in the EU, they should reach out via Turo messaging to let you know. If you agree, you must give them written permission to do so and let Turo know your guest’s plans. You must ensure that your MOT is current and the vehicle is mechanically sound and can safely make the trip. If the vehicle requires roadside assistance abroad by a Turo provider and you’re found at fault, you’ll be responsible for the charge. This includes the cost of a tow back to the UK, if necessary. You may want to purchase additional coverage outside of your Turo-provided plan to reduce costs should we find you to be at fault for a roadside callout. Finally, you must download a Vehicle on Hire Certificate (VE103) and keep it in your vehicle for your guest.
If you don’t agree, you can cancel the trip at no cost to you. To do so, log onto turo.com or the Turo app. Open the Trips tab and choose Booked. Find the trip, and select “Change trip.” Choose “I’m uncomfortable with this trip” as your reason for canceling. An agent will contact you to confirm and remove any penalty charges.