Arranging travel abroad
You can book a trip with a UK host and travel anywhere in the EU by following a few simple steps.
- Book a trip at least seven days in advance so there’s time to complete the necessary paperwork.
- Message your host to get permission to travel in the EU.
- If they agree, they’ll print out and place a VE103 “Vehicle on Hire Certificate” in the vehicle for you.
- Keep the certificate with you during your trip and be ready to produce it on demand to prove you have permission from the vehicle owner to be in possession of their vehicle.
- Once you have written permission from the host, immediately contact Turo via chat so we can initiate approval of your EU travel.
- If we’re able to approve your EU travel, we’ll notify you and charge a £1,000 trip deposit. We’ll refund the deposit 80 hours after the trip ends provided there are no outstanding reimbursement or damage claims.
- If we’re unable to approve your EU travel, we’ll notify you, cancel the trip, and refund you in full.
Note: If you’re approved by Turo for travel in the EU, your protection plan would be in effect in these countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Channel Islands and The Isle of Man.
Be prepared with the following documents for entrance into any of the EU countries where you plan to travel.
- Written permission from your host to drive their vehicle in the EU
- Written permission from Turo to drive your host’s vehicle in the EU
- Vehicle on Hire Certificate from host to prove insurance
- IDP – If you have a license that was issued outside of the EU, you may need one. Check the government website of the country you’re visiting for their requirements.
When your host agrees to your travel abroad, they’re obligated to make sure their vehicle is mechanically sound and can safely make the trip. If you’re involved in an accident or there’s a roadside incident while you’re in the EU, you or your host will be responsible for the charge, depending on who is found to be at fault. That includes the cost of a tow back to the UK, if necessary.
If you fail to get approval from Turo to travel abroad and the vehicle is damaged or stolen, it will void your protection plan, and you’ll be fully responsible for the vehicle damage or loss. If you fail to get your host’s permission and you require roadside assistance, you’ll be responsible for the charge, regardless of whether you or your host caused the need for service. You may want to purchase additional coverage outside of your Turo-provided plan to reduce costs should we find you to be at fault for a roadside callout. Read more about roadside services for guests.