Why do I need to take trip photos?
Trip photos allow you and your guest to easily manage reimbursement requests for refueling and additional distance costs, cleaning and smoking fees, and damage claims. Turo relies on trip photos to settle payment disputes, confirm late return claims, and monitor vehicle safety. You must take pre- and post-trip photos that fully and accurately document the car’s interior and exterior condition. Turo Go hosts must take post-trip photos before the next trip starts, but we recommend taking pre-trip photos as well. You must take and upload pictures within 24 hours of the start of the trip and within 24 hours of the return of the vehicle. Download the Turo app for iOS or Android before your guest’s trip. It’ll help you take photos, apply a timestamp, and upload your pictures. If you don’t have the app, check that your camera accurately retains metadata to show the date and time you took a photo. Upload your pictures to the Trip photos section on your booked trip page. If you don’t have pre- and post-trip photos you may not be eligible for physical damage claim coverage or reimbursement for post-trip costs.
What photos should I take before and after a trip?
Take clear, well-lit, and detailed photos of your vehicle’s interior and exterior. Capture the same views of your car before and after your guest’s trip so it’s easy to compare the two. Look for and capture any dents, scratches, cracks, or scrapes. Take photos that document your car’s cleanliness, and take pictures of any stains, spills, or debris. Photograph the dashboard and clearly document the fuel/charge level, and odometer reading. In the event of a reimbursement dispute or damage claim, Turo will use these photos to resolve the issue. At minimum, your photos should include:
- The dashboard showing the fuel and mileage level
- The front and back seats and front and back floorboards showing the cleanliness and/or any issues with the inside of your car
- Wide-shot photos of the front, rear, and sides showing cleanliness and condition
- Clear, close-up photos of any physical issues such as scratches, dents, etc
- Clear, close-up photos of each wheel, tire, and bumper
- Clear, well-lit photos of any part of your vehicle that has a pre-existing issue