What do I do if I’m running late?
You’re expected to return your host’s car on time. If there’s any chance of a late return, you must request an extension via Turo as soon as possible. Contact your host about the request so they can respond quickly. Don’t make or agree to any verbal or off-Turo extension arrangements with your host. Process all trip modifications through Turo. Other arrangements are not valid and may result in a penalty fee.
You won’t be able to extend your trip if your host or vehicle is unavailable, you have insufficient funds, or your host doesn’t respond to or denies your request. If that happens, you must return the vehicle at the originally scheduled end time.
If you’re excessively late, your host may charge for additional usage, and you may be responsible for the related fees listed below.
- 0-29 minutes late: No charge
- 30 minutes to 1 hour 59 minutes late: ½ the average daily trip price; $50* improper return fee at Turo’s discretion**
- 2 hours or more late: Average daily trip price for 1 day + $20* late return fee; $50* improper return fee at Turo’s discretion**
*Values are in CAD for Canada, £ for the UK, and in US$ for the US and all other countries.
**Improper return fee may be charged if the guest is unresponsive, abandons the vehicle, causes a trip cancelation, or other reasons determined by Turo.