What do I do if I’m running late?
You’re expected to return your host’s car on time. If there’s any chance of a late return, you must request an extension via Turo as soon as possible. You can submit a trip change request to extend your trip at any time while the trip is in progress and up to six hours after the originally scheduled trip end time. Once you submit the request, it’s helpful to notify your host so they can review it as quickly as possible. A trip change is only valid if you make the request through Turo and your host accepts it. If you keep your host’s car past the scheduled end time without their approval via the Turo system, your host may charge you for additional usage and related fees, and it may void your protection plan.
You won’t be able to extend your trip if your host doesn’t respond to or doesn’t accept your request, or if their vehicle is unavailable for all or a portion of the extended time due to another booking, a buffer between trips, or a calendar block. You won’t be able to submit a request if you have insufficient funds in your payment account. If you can’t request an extension, you must return the vehicle at the originally scheduled end time or immediately if the trip end time has passed. If you’re excessively late, your host may charge for additional usage and for the related fees listed below.
- 0-29 minutes late: No charge
- 30 minutes to 1 hour 59 minutes late: ½ the average daily trip price; $50* improper return fee at Turo’s discretion**
- 2 hours or more late: Average daily trip price for 1 day + $20* late return fee; $50* improper return fee at Turo’s discretion**
*Values are in CA$ for Canada, £ for the UK, and in US$ for the US and all other countries.
**Improper return fee may be charged if the guest is unresponsive, abandons the vehicle, causes a trip cancelation, or other reasons determined by Turo.