How to use Turo messaging
Use Turo messaging to answer questions about your vehicle and policies, give directions and instructions for pick-up and drop off, and to discuss any issues that come up during a trip. While you can message your guest to discuss extending, shortening, adding a driver, or otherwise changing a trip, you must make those changes on Turo. If you don’t, Turo will have no record of the change and may charge you a related fee.
All communication between you and your guest should take place in Turo messaging. This creates a record that Support agents can use to settle any disputes, should they arise. Communication must be respectful as per Turo’s Community guidelines. Violations could result in removal from the platform.
Trip requests and guest messages
A guest must have requested or booked a trip in one of your vehicles to be able to send you a message. If a guest’s trip depends on a question they have for you, they may reach out via Turo messaging after submitting a trip request. It’s important to keep an eye out for guest messages, especially before accepting a trip. A guest may cancel a trip if you accept without answering their question or if the answer you give isn’t the answer they’re looking for.