We require hosts to maintain their cars in accordance with all laws and regulations regarding vehicle safety, condition, and operation. You should inspect a car thoroughly before the start of your trip, either with your host or own your own if you’re using remote key exchange or you’ve booked a Turo Go car.
If the car does not meet legal requirements (e.g. outdated registration tags), is unsafe to drive (e.g. broken headlights), or is unreasonably dirty, contact your host immediately. You may be able to work out an arrangement (arrange a vehicle swap, agree on a reduced rate for the trip because of the dirtiness, etc). If you’re unable to come to an arrangement, please report this to Turo before you take the car. Do not accept and drive a vehicle that is in any way illegal or unsafe. Document the condition of the car by taking photos, uploading them to the Trip Photos section of the trip online or in the app. Once you’ve done that, call us right away.
A Customer Support agent will review the situation and guide you through the next steps, which typically include canceling the trip, issuing you a full refund, and helping you find a different car. Do not accept and do not drive any vehicle that is not legal or not safe.