Trip reviews allow hosts and guests to share their experiences with the Turo community. Honest feedback is what makes the Turo marketplace strong. So, we encourage you to leave reviews and star ratings for every trip. That’s especially true when you’ve had a particularly positive or negative experience.
Timeline
Once a trip has ended, you have 10 days to rate the trip and write a review. If you don’t rate and review in that time, you won’t be able to do so. Once you submit a review, you can’t edit it. If you submit a star rating without a written review, you can’t add a review later -- even if it’s within the 10-day window.
We make reviews visible:
- once the 10-day window has closed OR
- when both parties have posted their feedback
Guidelines
Reviews should always be accurate and respectful. We may remove reviews that don’t meet the conditions below.
Reviews must not:
- Include profanity or vulgarity
- Contain personally-identifying information such as addresses, phone numbers, or last names
- Reflect booked trips that didn’t take place
- Be incentivized by a promise for payment, extra services, or a discounted rate
- Be motivated by a threat of extortion
How to review a trip or guest
Once a trip ends, Turo will notify you that the 10-day review window is open for you to rate and review a trip. We’ll continue to prompt you to enter a review and alert you when the review window is closing. Open any of these notification to rate your trip and leave review comments. Hosts who rate guests with 1, 2, or 3 stars will prevent that guest from booking with them again.
Responding to reviews
Hosts can leave a public response to a written guest review or to an automated cancellation message. Hosts can’t respond to ratings that don’t include a written review. See instructions and guidelines for responding to guest reviews. Guests are unable to respond to reviews from hosts.
Removing a review
We understand that hosts and guests may have different points of view about a trip and that misunderstandings may arise. Given this, we generally won’t remove reviews when:
- the parties disagree about the events that occurred
- one party believes the review to be unfair
- circumstances are other than those outlined above.
For reviews to be valuable to Turo’s members, everyone must be able to share their candid point of view.