Our website and apps provide you with a convenient place to track all your listings, performance metrics, and host settings to help set you up for success as a host on Turo. Simply click on the “Host” tab or select one of the options from the drop-down menu — from your Performance as a host, to your Reviews from guests — to check in on how you’re doing.
In the Vehicles tab, you can conveniently see all your cars in one place with a summary of the listing status, average rating, and the most recent trip history for each of your cars. Click on a listing to go to that listing’s car page, where you can update that car’s specifics.
The Performance tab contains your overall metrics for how you and your cars are doing on Turo. Here you can monitor many of the metrics that matter most when evaluating your Turo performance. Performance metrics are calculated across all your listings on Turo, and include the past 365 days of data.
Your response rate is the percentage of trip requests you respond to, including accepts and declines. It’s important to respond to each request and in a timely fashion, so guests know whether or not they can count on you and your car for their trip. Download the app so you can respond to requests on the go, and be sure to keep your calendar up-to-date so you only get requests that work with your schedule.
Your acceptance rate is the percentage of trips you accept, out of the total requests you receive. Your rate will go down if you allow trip requests to expire, or if you decline a lot of requests. You can improve this metric by ensuring you always keep each vehicle’s calendar up-to-date with your car’s actual availability, setting your car’s advance notice appropriately, and opting into our Book Instantly feature only if you’re committed to accepting and honoring every request you receive.
Your commitment rate is the percentage of completed trips out of your total accepted trips, excluding guest cancellations. This helps keep track of the times you’ve had to cancel a committed booking. If you cancel a trip but rebook with your guest within 24 hours, your commitment rate will not be penalized. Turo is committed to cultivating a high-quality marketplace, so ensuring you don’t cancel is important to your standing; cancelling trips creates a terrible experience for our guests, and also causes you to lose out on earnings! Avoid cancelling trips by communicating closely with your guests, keeping your calendar up-to-date, and making sure your advance notice and location settings are set properly. Also, please keep in mind that asking your guest to cancel a trip on your behalf is explicitly prohibited.
Your percent of 5-star ratings is the number of 5-star ratings you receive from guests, out of all rated trips. This is a convenient snapshot of how happy your guests have been with the vehicles and service you’ve provided them. To keep your ratings high, we recommend always placing a high emphasis on being communicative with and responsive to your guests.
Your missed earnings represent the potential income you’ve missed out on, based on accepted trips you’ve canceled.
You can see a detailed breakdown of all the ratings and reviews you’ve received on your listings under your “Reviews” tab. Sort this page to show a summary of all of your listings, or look at each individual car’s ratings and reviews. This page displays:
- An aggregate sum of each rating you’ve received by the star rating
- The percentage of trips you’ve had that weren’t rated
- A summary of the most recent reviews you’ve received
- A breakdown of compliments left by your guests (communication, cleanliness, etc.)
- A breakdown of areas for improvement as reported by your guests
To keep your ratings high, be communicative and responsive to your guests — a great experience leads to a great review! Ensuring your cars are always in great mechanical shape, clean, and with a full tank when you hand over your keys are surefire ways to ensure that your guests always have a five-star experience.
The Earnings section will give you a comprehensive summary of your earnings year-by-year, both for all your listings or for each individual listing. This page will break down your paid out earnings from completed trips and your missed earnings — in other words, potential earnings from the trips you’ve cancelled. You’re also able to view your transaction history in this tab (which shows when we’ve made deposits to your bank account for US hosts, or to your PayPal account for non-US hosts).
This tab can be especially useful for hosts with multiple vehicles, to see which are the most successful on Turo. Keeping an eye on your missed earnings will also help you remember to keep your availability updated, so you can reduce cancellations and turn those missed earnings into money in your pocket.
The Settings tab is where you can alter your host-specific settings, including your general pick-up and drop off hours (e.g. when you’re able to meet your guests) as well as options to enroll in owner-provided insurance. The settings on this tab will apply to all trip requests you can receive, as well as all listings you have within your account.
Please note: While Turo hosts are encouraged to track their performance with these tools, and Turo may also use these metrics to help monitor host performance, we reserve our rights to adjust a vehicle or host’s search ranking, search exclusion, and remove vehicle listings or users, either temporarily or permanently, from the marketplace at any time, for any reason. These metrics are not the exclusive set of criteria that Turo uses to evaluate host performance or account eligibility.