- A designated custodian or co-host can act on your behalf; however, you’re ultimately responsible for your listing, guest satisfaction, and any trip-related issues or problems.
- Individuals must have their own Turo account -- separate from yours -- to be approved as a custodian.
- Turo recommends never sharing your account information with anyone.
If you want a family member, close friend, or neighbor to help manage your listing(s), you can designate them as a custodian for your vehicle(s).
|Your custodian must
- Have their own Turo account with their own phone number, email address, and driver’s license number attached to it
- Coordinate with you to fulfill all requirements of hosts on Turo
- Notify Customer Support that you’d like to authorize someone as a custodian.
- Send a statement of authorization and
- Give us their full name, phone number, and Turo email address
- Let us know if your custodian’s assistance is only temporary and, if so, when it'll end
- Coordinate with your custodian to fulfill all requirements of hosts on Turo
- Communicate directly with them about trips, vehicle status, maintenance, and the like.
- Custodians are unable to see information about your vehicles or bookings
- Accept responsibility for any problems or issues your custodian may cause. These include:
- disagreements or altercations with guests
- problems that may arise if you give your custodian access to your Turo account