Yes! If you want a family member, close friend, or neighbor to assist you with the responsibilities of your listing, you can designate them as a custodian for your car. It’s important to notify Customer Support about your custodian to ensure they are able to act on your behalf if there are ever any problems with one of your guest’s trips.
By setting a custodian for your car, you are accepting responsibility for any problems and issues your custodian may cause. Additionally, between you and your custodian, you are still expected to fulfill all the requirements of car owners on the Turo marketplace.
To get approved as a custodian, the individual must have their own Turo account with their specific information (e.g. license, phone number, email address, etc.). This information must be different from what we have on file for your account and must belong solely to your custodian.
Your custodian must also be approved to rent and drive on our marketplace. There’s a “Get approved to drive” link at the bottom of their Account page on the Turo website that will prompt the approval process. Being an approved driver is necessary if your custodian is going to be responsible for your vehicle or make any deliveries with your car.
Once they’ve created their account and been approved, you’ll need to contact Customer Support to notify us that you’d like to authorize them as a custodian for your account. In your email to Customer Support, please include:
- Your custodian’s email address.
- Your custodian’s name.
- Your custodian’s phone number.
- A statement saying that you authorize this person as a custodian for your account/vehicle/deliveries.
We’ll make a note on your account indicating your custodian is able to act on your behalf in regard to your listing. If their assistance is only temporary, please be sure to include that information. Keep in mind that they will not see the information for your car or rentals on their account. You’ll need to communicate with them directly about trips, maintenance, etc.