Hosts may have technology installed in their vehicles, including, but not limited to:
- GPS (tracks location)
- Telematics (tracks driving behavior- speeding, hard braking, acceleration, etc.)
- Lo-jack or disabling technology
- Camera(s) with view(s) of the exterior of the car
- Camera(s) with view(s) of the interior of the car
Hosts must disclose in the listing if the vehicle has interior view camera(s) (e.g. inward facing dashcam). Hosts must receive explicit consent from guests if they intend to turn on this device during a reservation. We recommend obtaining consent via Turo messaging to establish this consent was received.
What if the device data makes a host concerned about how the guest is using the car?
- Hosts should first contact Customer Support to let them know they are concerned about the driving behavior. Hosts should provide specific data and explain why they are concerned about the guest’s driving behavior.
- If Turo receives data involving reckless driving or driving off-road,Turo will take appropriate action, in its sole discretion, which may include requesting that the guest return the car early or other account level action (such as suspending the guest’s Turo account).
What if a guest doesn’t want to book a car with a device?
- The guest should select a vehicle that does not indicate an interior facing camera in the listing.
- A guest may not tamper with, disable, or remove any devices from the car. If a guest tampers with, disables, or removes a device Turo will take, in its sole discretion, appropriate actions, including, but not limited to, account suspension law enforcement referral, charge the guest an administrative fee of up to $5000, and/or invoice the guest the actual costs or repairing or replacing the device(s).*
Can Turo use data from devices?
- Turo has the right to use the location data to recover a car (such as if the vehicle is missing or the guest fails to return the vehicle at the end of the reservation).
- If Turo receives a report of report of reckless driving or other irresponsible or dangerous behavior, Turo reserves the right to end the trip early, suspend the guest’s account, and this behavior may reduce or void coverage under the guest’s protection plan.
What happens if a host doesn’t disclose that an interior facing camera is in the vehicle or doesn’t receive explicit consent to use internal cameras during a reservation?
- Turo has the right to handle this situation in its sole discretion. Consequences may include, but are not limited to, a warning or account level action such as account suspension.
*Host devices are not covered by Turo protection packages. In the event a supplementary device is destroyed or damaged, a host's protection package will not apply.