If you’ve booked a vehicle from a host who has opted to unlock the car remotely for you (as opposed to meeting you at the start of the trip), here’s some important information for you to keep in mind.
Before the trip starts
Within 24 hours of the trip start time, send the host two photos by uploading them to Trip Photos from your Turo dashboard:
- Your license up close.
- Turo typically only accepts permanent licenses. However, we do accept certain temporary licenses from specific US states. Please contact Turo if you have a temporary license and want to confirm if we accept it. Your temporary license must have a photo of you on it.
- You holding your license next to your face (sort of like a selfie).
If you don’t submit these photos before the trip is scheduled to start, your trip may be canceled as a guest no-show. (In that case, you would not be entitled to a refund!)
You can see some examples and instructions on how to take photos of your license here.
When the trip starts
Since you and your host won’t be meeting in person to go over the condition of the car, make sure you take clear and thorough photos.
We recommend you take pictures of:
- The car’s interior.
- Each side of the car’s exterior.
- The fuel and mileage level.
- Close-up shots of any pre-existing issues or damage.
Use the guided handoff feature in the Turo app or upload the pictures to Trip Photos from your dashboard. These photos are to ensure a swift and clear resolution should any disagreements or issues arise. You can read more about this here and here.
You should take pictures at the end of the trip as well to make sure you are protected from any claim that is not your responsibility.
If you have any other questions about what to do if issues come up during your trip, please feel free to review our other FAQs or reach out to us!