If you choose to do a remote key handoff with your guest instead of meeting them in person, you are still required to document the condition of the car and verify your guest’s ID in order to be eligible for coverage. Here are some important things to remember.
Verifying your guest
It’s your responsibility to validate your guest’s license before every single trip to ensure they are the same person who has been verified by Turo, and that they have their license with them. Since you’ll be verifying this remotely, make sure to ask your guest to send you the following photos, by uploading them to the Trip Photos of the trip, no more than 24 hours before the trip start:
- Your guest’s driver’s license up close. (The license must not be temporary.)
- Your guest holding their license next to their face.
Confirm that the license is valid and that the picture matches the person holding it. Here is a link with more information on how to verify these photos.
You must receive these photos before you provide the vehicle to your guest. If you do not receive them, do not provide the car to your guest until they have submitted the photos.
Please contact us if you have any questions or suspect something might be wrong when you check your guest’s driver’s license.
Taking photos of your car
You must take photos of the vehicle within 24 hours of the trip start (preferably, close to the trip start time), in order to receive coverage in the case of damages.
We recommend you take pictures of:
- The car’s interior.
- Each side of the car’s exterior.
- The fuel and mileage level.
- Close-up shots of any pre-existing issues or damage.
It’s best to upload these photos to the Trip Photos section of the trip, or via the guided handoff process. You are more than welcome to take more photos than is recommended!
You’ll also need to take these photographs within 24 hours of the end of the trip. The important thing to remember is that you will not receive coverage for anything that does not have both a starting and ending photo.
Using the guided handoff process
If you’re using the Turo app for your mobile phone, you may find the guided handoff process helpful to check your guest’s ID and document the state of your car.
Sometimes your guest may go by a different name than the one on their license. In the guided handoff, we’ll show you the legal name and the date of birth that should be appearing on the license to confirm their identity. We don’t recommend moving on from this step if you haven’t received photos from your guest yet. After ID verification, we’ll walk you through taking pictures of the important areas of your car.
If you have any other questions about what to do if an issue arises during a trip, please feel free to review our other FAQs or reach out to us!