If you choose to do a remote key handoff with your traveler instead of meeting them in person, here are some important things to remember.
You are required to receive and take certain photographs if you wish to be eligible for protection for these trips. These include photos of your guest and their license, and photographs of the car’s interior and exterior.
It’s your responsibility to validate your guest’s license before every single trip; this is to ensure that the person picking up your car is the same person who is verified by Turo and booked the trip, as well as to double-check that they have a valid license. Since you’ll be verifying this remotely, your guest will need to provide you with two photos within 24 hours before the trip starts: A close-up photo of their license (with the first few digits obscured for their privacy), and a photo of them holding their license next to their face. The first photo is to verify that the license is valid, and the second is to confirm your guest's identity and ensure they have their license on them.
Your guest can send these photos via the Trip Photos section of the trip, or via text message to your verified cell phone. You must receive these photos before you provide the vehicle to your guest; if you do not receive them, do not provide the car to your guest until they have submitted the photos. Here is a link with more information on how to verify these photos.
To receive coverage for any issues that happen during the trip, you must take photos of the vehicle within 24 hours of the trip start (preferably, close to the trip start time). We highly recommend taking photos of each side of the car’s exterior, a picture or two of the interior, and a photo of the dashboard showing the starting mileage and fuel. You’ll also need to take these photographs within 24 hours of the end of the trip to ensure you receive coverage.
You are more than welcome to take more photos than is recommended; the important thing to remember is that you will not receive coverage for anything that does not have both a starting and ending photo. It’s best to upload these photos to the Trip Photos section of the trip, or via the guided handoff process.
If you’re using the Turo app for your mobile phone, you can refer to the guided handoff process for details about what to look for when you’re checking your guest’s driver’s license, and for what photos to take when you are documenting your car’s condition at the start and end of the trip. Sometimes your guest may go by a different name than the one on their license. We’ll show you their legal name and their date of birth that should be appearing on the license to confirm their identity. We also recommend using the guided handoff process via the app to take before and after photos of the car’s interior, exterior, and dashboard.
If you have any other questions about what to do if an issue arises during a trip, please feel free to review our other FAQs or reach out to us!