We expect guests to honor confirmed trips, but we understand that things come up. Guests can cancel a trip up until the trip’s scheduled start time.
How do I cancel a trip?
To cancel a trip, just follow these steps.
- Log onto turo.com and open your Dashboard, or open the app and navigate to your Dashboard.
- Click on the Trips tab.
- Click on the trip you want to cancel.
- Choose the option to cancel your trip and select a reason for canceling.
- It’s important for you to select the reason that most closely matches your circumstance.
- Once the cancellation is processed, the trip will show as Canceled on your Dashboard.
- A trip that’s marked as Canceled is no longer valid. You are not authorized to receive or drive the car.
- If the trip still shows as Booked, it hasn’t been canceled. Check that you’ve properly completed all steps of the cancellation process.
How much will I be refunded if I cancel?
Your refund amount depends on when you cancel the trip. It also varies by fee component (trip price, trip fee, protection fee, and, if applicable, young driver fee, delivery fee, and security deposit). If you need to cancel your Turo trip because of a flight delay or flight cancellation, please contact your host first to see if you can work something out. If you can’t, contact us right away so we can help! Please read the details of our flight delay/cancellation policy here and here.
If you don’t cancel the trip or don’t show up for the trip, we count that as a "late cancellation," and we may be unable to refund you. At most, we may be able to refund any protection, delivery, or young driver fees, or security deposit applied to your trip. If you have any trouble canceling a trip on your own, please contact us right away.
You can read our guest cancellation refund timeline here. This timeline protects our hosts, who count on trips for income. Our cancellation policy ensures that, in the case of a last-minute guest cancellation or no-show, Turo hosts won’t be left high and dry.
If the host cancels your trip, we’ll refund the full cost of your trip, including any fees or security deposit you may have been charged. Just like guests, hosts must cancel a trip through the Turo system for it to be a valid cancellation. You can read more about what happens if a host cancels here.
If the host needs to cancel your trip but has not yet done so, contact them via Turo messaging and ask them to cancel the trip. If they still haven’t done so after a while, contact Turo support. We’ll cancel the trip, and you won’t be penalized since the host is the reason the trip must be cancelled.