We always expect guests to honor confirmed trips, but we understand that things come up. Trips can only be canceled by either the host or the guest before the trip officially starts.
You can cancel a trip by heading to your Dashboard and navigating to the Trips tab, then clicking on the trip in question. There, you have the option to cancel your trip or make trip changes. Select a reason for canceling and follow the prompts to complete the process. It’s important for you to select the reason that most closely matches your circumstance.
Once the process is complete, the trip will appear as canceled on your Dashboard. A trip that is marked as canceled means that the trip is no longer valid and you are not authorized to receive or drive the car. If the trip still shows up as booked, it is not officially canceled.
The amount refunded to you for a cancellation depends on when you cancel the trip, and also varies by fee component (trip price, trip fee, protection fee, and, if applicable, young driver fee and delivery fee). If your Turo trip needs to be canceled because of a flight delay or cancellation, please contact your host first to see if you can work something out. If you can’t, contact us right away so we can help! We’ll only process refunds under the circumstances outlined here.
If you fail to cancel the trip or you do not show up for the trip, it counts as a "late cancellation," and you may not receive a refund at all. At most, you may receive a refund for any protection, delivery, or young driver fees applied to your trip, but it is very important that you contact Turo beforehand if you are having trouble canceling a trip on your own.
We have a guest cancellation timeline in place because hosts on Turo count on trips for income. Our cancellation policy ensures that, in the case of a last-minute cancellation or a no-show, Turo hosts won’t be left high and dry.
If the host cancels your trip, you will receive a complete refund. The host must cancel the trip through the system for it to be a valid cancellation, as well.
You can view the cancellation charge details here, as well as our other cancellation-related policies.