We always expect travelers to honor confirmed trips, but we understand when things come up. Trips can only be cancelled by either the owner or the traveler before the trip officially starts.
You can cancel a trip by heading to your Dashboard and navigating to the Upcoming tab, then clicking on the trip in question. There you have the option to cancel your trip or make trip changes. If you have cancelled or intend to cancel a trip, but the trip isn’t marked as cancelled in your Dashboard, then the trip is not officially cancelled. If the trip is marked as cancelled in your Dashboard, that means that the trip is no longer valid and you are not authorized to receive or drive the car.
The amount refunded to you for a cancellation depends on when you cancel the trip, and also varies by fee component (trip price, trip fee, protection fee, and, if applicable, young driver fee and delivery fee).
If you fail to cancel the trip or you do not show up for the trip, it counts as a "late cancellation," and you may not receive a refund at all. At most, you may receive a refund for any protection, delivery, or young driver fees applied to your trip, but it is very important that you contact Turo beforehand if you are having trouble cancelling a trip on your own.
We have a traveler cancellation timeline in place because owners on Turo count on trips for income. Our cancellation policy ensures that, in the case of a last-minute cancellation or a no-show, Turo owners won’t be left high and dry.
If the owner cancels your trip, you will receive a complete refund. The owner must cancel the trip through the system for it to be a valid cancellation, as well.
You can view the cancellation charge details here, as well as our other cancellation-related policies.