How to cancel a trip
To cancel a trip, follow these steps.
- Log onto turo.com and open your Dashboard or open the app and navigate to your Dashboard.
- Select the Trips tab.
- Select the trip you want to cancel.
- Choose the option to cancel your trip and select a reason for canceling.
- It’s important to select the reason that most closely matches your circumstance.
- A trip that’s marked “Canceled” is no longer valid. You’re not authorized to receive or drive the car.
- If the trip still shows as “Booked,” it hasn’t been successfully canceled. Check that you’ve properly completed all steps of the cancellation process.
Your refund amount depends on when you cancel the trip. It also varies by fee component (trip price, trip fee, protection fee, and, if applicable, young driver fee, delivery fee, and security deposit). If you’re entitled a full refund according to our cancellation policy, you’ll automatically be given the choice to either request the full refund immediately or hold the funds on our platform for 24 hours in order to use it towards a new trip. If you need to cancel because of a flight delay or flight cancellation, read how to do so here.
If you don’t show up for a trip but haven’t canceled, this is considered a late cancellation or guest “no show.” Depending on the circumstances, we may be unable to refund you or may only be able to refund the protection fee, delivery fee, young driver fee, or security deposit applied to your trip, but unable to offer any other refunds. If you have any trouble canceling a trip, contact us right away.
You can review our cancellation refund timeline here. This timeline protects hosts, who count on trips for income, and ensures that they’ll still be compensated in case of last-minute guest cancellations or no-shows.
You can read what happens if a host cancels your trip here.