We’re here to help
Turo Support
Promoted articles
Traveler help
- ★ How do I join?
- ★ What are the eligibility requirements?
- What should I do if receive a suspicious email?
- What is an auto insurance score?
- What to do if you are unable to access your account
- What to do if you are unable to rent or list a car
- What documents do I need to present to the Turo Valet attendant?
- How do I know if the car I’m renting is going to be at the Turo Valet lot?
- How do discounts work?
- Can I message a host before renting a car?
- When is your lot open?
- Am I responsible for cleaning the car before I return it?
- What should I expect when I pick up the car from the Turo Valet lot?
- What if the car is not at the Turo Valet lot at the start of my trip?
- What if there is an issue with the car when I pick it up from Valet lot?
- What if the car is dirty when I pick it up from the Turo Valet lot?
- Can I rent an electric vehicle?
- Are there age restrictions for certain vehicles?
- Am I responsible for a flat tire?
- Will the insurance or coverage I have through my credit card cover my Turo trip?
- I returned the car, and the owner didn’t mention any problem, but now I’m being told that there was damage to the car. What should I do?
- The car had pre-existing damage when I arrived to rent it. Am I on the hook for that?
- Do I need my own insurance?
- How does insurance work? What am I responsible for if I have an accident?
- ★ When do I pay for the trip?
- Why do certain days have different prices?
- How do I pay for gas, additional miles, or other issues that come up during a trip?
- How do promo codes work?
- What is a payment authorization?
- How much does a trip cost?
Owner help
- ★ Which cars do you accept?
- Am I eligible for Turo Valet?
- Can I rent out my electric vehicle?
- What is Turo Valet?
- How does the 'Book Instantly' setting work?
- How does city delivery work?
- ★ What information is required of travelers?
- How will I know when my car is picked up and dropped off at the Turo Valet lot?
- What is included in the Turo Valet vehicle inspection?
- What if I am running late, or do not show up for my Valet reservation?
- What if I need to cancel my request to use the Turo Valet lot for the key handoff?
- How long do I have to respond to trip requests?
- What if there is an issue with my car when I drop it off at the Turo Valet lot?
- What if I don’t have time to fuel up my car dropping off my car for Turo Valet?
- What if I don’t have time to clean my car before dropping off my car for Turo Valet?
- What auto shops can I visit to get a discounted inspection for the pilot program?
- Are there any maintenance requirements?
- What responsibilities do I have?
- Do I get a replacement vehicle if my car is damaged?
- How does "Loss of Rental Income" work for owners who have selected the "Premium" Plan?
- How does the "Basic" owner protection plan deductible work?
- What if my car has new damage when I pick it up from the Turo Valet lot?
- Do I need personal car insurance?
- Do I need a separate insurance card to rent my car out?
- ★ What will I earn and how do I get paid?
- How do I offer weekly and monthly discounts?
- What is Dynamic Pricing?
- Can I set custom prices for different days?
- Can I set custom prices for specific guests?
- Who sets the price for my car?
- How do discounts work?
- How do I get paid for incidental trip costs?
- How do I check my guest's driver's license?
- What vehicle documents do I need to present when I drop off my car for Turo Valet?
- How can I contact the Turo Valet lot?
- Which parking lots have Turo Valet?
Policies
- Additional Canadian Insurance Provisions
- Detailed explanation of owner protection plans
- Dropping a damage claim
- Renter's financial obligations during a damage claim
- Clutch policies
- Wear and tear
Claims
- ★ What happens when there is a damage claim in the US?
- What happens when there is a damage claim in Canada?
- What photos should I take before and after each trip?
- What happens when a claim goes through Turo's claims administrator?
- How do I resolve a claim through renter or third party insurance?
- How can owners and guests work together to resolve a claim?